Seasoned Program Lead with Expertise in Global Operations & Knowledge ManagementWith extensive experience in both American and European markets, I bring a versatile skill set in carrier and customer operations, complemented by strong program management abilities. Known for my adaptability and reputation as a dependable problem solver, I am dedicated to tackling new challenges and delivering innovative solutions.In my current role as a Program Lead at Sennder Benelux, Europe’s leading digital freight forwarder, I oversee comprehensive training and knowledge strategies for over 800 employees across various departments, including Account Operations Managers, Carrier Managers, BPOs, and Product & Program teams. I lead the development and implementation of foundational training initiatives, such as knowledge base creation, onboarding enhancements, continuous training, and the establishment of a global trainer network.My expertise extends to refining operational content and managing user access within knowledge bases, ensuring seamless global operations and effective knowledge dissemination. I collaborate closely with country teams, global Learning & Development, and Operations Solutions teams to drive unified and impactful training efforts.Passionate about solving problems and achieving operational excellence, I am committed to enhancing efficiency and delivering results in dynamic, high-growth environments.