Devora Zheleva Email & Phone Number

Amsterdam, North Holland, Netherlands

Program Lead - Global Ops & Knowledge Strategies 02/2023 – PresentProgram Planning & Strategic Alignment: Led training and knowledge strategies for 300+ global managers, ensuring alignment with the company's strategy and regional needs. Developed comprehensive program plans, including resource allocation and budget managementExecution & Monitoring: Managed global training programs, tracking progress against KPIs and timelines. Implemented risk management strategies to address potential… Show more Program Lead - Global Ops & Knowledge Strategies 02/2023 – PresentProgram Planning & Strategic Alignment: Led training and knowledge strategies for 300+ global managers, ensuring alignment with the company's strategy and regional needs. Developed comprehensive program plans, including resource allocation and budget managementExecution & Monitoring: Managed global training programs, tracking progress against KPIs and timelines. Implemented risk management strategies to address potential challenges.Cross-Functional Collaboration: Acted as the main liaison between departments, facilitating communication and collaboration across global teams. Worked closely with cross-functional teams to integrate training into the broader business strategy.Global Coordination & Localization: Adapted programs to meet cultural and operational needs in different regions, ensuring local compliance. Shared best practices to maintain global consistency.Financial Management: Developed and managed budgets for training programs, optimizing costs while maintaining quality. Provided financial reporting to ensure transparency and alignment with goals.Performance Measurement & Reporting: Defined and tracked KPIs to assess program effectiveness. Regularly reported to senior management on program performance, driving continuous improvement.Change Management & Innovation: Led change management initiatives for smooth program adoption. Conducted market research and provided strategic input to enhance global operations.Leadership & Team Management: Built and led a high-performing team, fostering a collaborative culture. Provided training and performance management to ensure team success.Compliance & Ethical Standards: Ensured programs complied with company policies and ethical standards, maintaining audit readiness and adherence to regulations. Show less

Netherlands

As a Knowledge Management PM, my main responsibilities include producing, developing, and updating existing and new Ops content in line with the knowledge management documentation and versioning standards, and best practices. I work closely with Ops and product subject matter experts to collect and validate process input, and transform them into easy-to-use operational articles, guidelines, work instructions, notifications, and visualized workflows. I ensure unified Ops content following… Show more As a Knowledge Management PM, my main responsibilities include producing, developing, and updating existing and new Ops content in line with the knowledge management documentation and versioning standards, and best practices. I work closely with Ops and product subject matter experts to collect and validate process input, and transform them into easy-to-use operational articles, guidelines, work instructions, notifications, and visualized workflows. I ensure unified Ops content following simplified technical language techniques.I assist in rolling out the new Knowledge Base (KB), migrating, and mapping existing processes in the new platform. I also assist in centralizing all Ops content in the KB as a single source of truth and ensure zero overlapping and redundancy that may exist in different platforms. I also regularly keep all Ops content up-to-date on the KB and notify the end users.I manage KB user permission/access rights and editorial. I also ensure that the right knowledge flows smoothly and correctly to the right users (i.e., AOMs, CMs, TLs, and/or other relevant stakeholders). I proactively communicate and cascade down all product and process changes and/or updates to the end users in a timely manner, and in coordination with the relevant product teams and program managers.Additionally, I assist in conducting Train-the-Trainer (TTT) for product change training programs and ensure consistent knowledge transfer to all operations teams. I also deliver KB end-user training and awareness for new and existing Ops. I am responsible for Ops Onboarding Training content design and delivery to new and existing Ops. Show less

Amsterdam, North Holland, Netherlands

Lead and mentor a team of account managers in onboarding and managing new client accounts.Oversee seamless client onboarding, ensuring a positive transition from sales to account management.Develop and implement strategies for new account acquisition and management aligned with growth objectives.Monitor team performance, providing feedback and implementing improvements to meet targets.Build and maintain strong relationships with new clients, serving as the primary escalation… Show more Lead and mentor a team of account managers in onboarding and managing new client accounts.Oversee seamless client onboarding, ensuring a positive transition from sales to account management.Develop and implement strategies for new account acquisition and management aligned with growth objectives.Monitor team performance, providing feedback and implementing improvements to meet targets.Build and maintain strong relationships with new clients, serving as the primary escalation point.Coordinate with cross-functional teams to ensure successful client onboarding and integration.Drive process improvements to enhance efficiency and client experience during onboarding.Analyze and report on new account performance, offering insights and recommendations to senior management.Proactively resolve challenges during onboarding to ensure client satisfaction and retention.Conduct training sessions to enhance team skills and knowledge in managing new accounts. Show less

Lead strategic management and growth of the Unilever account, ensuring alignment with business objectives.Cultivate strong client relationships, serving as the primary contact for all account matters.Oversee operational performance, ensuring service delivery meets client expectations.Collaborate with cross-functional teams to execute client initiatives seamlessly.Utilize data analytics to monitor account performance and optimize strategies.Drive revenue growth through new… Show more Lead strategic management and growth of the Unilever account, ensuring alignment with business objectives.Cultivate strong client relationships, serving as the primary contact for all account matters.Oversee operational performance, ensuring service delivery meets client expectations.Collaborate with cross-functional teams to execute client initiatives seamlessly.Utilize data analytics to monitor account performance and optimize strategies.Drive revenue growth through new opportunities and upselling.Lead contract negotiations, ensuring favorable terms for both client and company.Proactively resolve operational issues to maintain client satisfaction.Prepare and deliver performance reports to key stakeholders.Mentor and guide account management teams, fostering a high-performance culture. Show less

Amsterdam, North Holland, Netherlands

Plan and prioritize product feature backlog and development for the productDevelop detailed product feature specifications and ensure they’re clearly understood by the development teamsAssess value, develop cases, and prioritize stories, epics, and themes to ensure work aligns with product strategyActively mitigate roadblocks impacting successful team completion of release/sprint goalsLead the product-release plans and set expectations for delivery of new… Show more Plan and prioritize product feature backlog and development for the productDevelop detailed product feature specifications and ensure they’re clearly understood by the development teamsAssess value, develop cases, and prioritize stories, epics, and themes to ensure work aligns with product strategyActively mitigate roadblocks impacting successful team completion of release/sprint goalsLead the product-release plans and set expectations for delivery of new functionalitiesServe as the product ambassador internally and externally, sharing knowledge and answering questions related to the product Show less

Amsterdam, North Holland, Netherlands

Evaluated incoming requests and efficiently allocated resources to optimize operationsBuilt and maintained a strategic partnership network with carriers to ensure smooth logistics operations.Successfully negotiated commercial contracts, ensuring cost-effective transportation solutions.Conducted carrier visits and engaged in sales meetings to foster long-term relationships.Managed a diverse portfolio, consistently achieving growth targets.Performed capacity evaluation and… Show more Evaluated incoming requests and efficiently allocated resources to optimize operationsBuilt and maintained a strategic partnership network with carriers to ensure smooth logistics operations.Successfully negotiated commercial contracts, ensuring cost-effective transportation solutions.Conducted carrier visits and engaged in sales meetings to foster long-term relationships.Managed a diverse portfolio, consistently achieving growth targets.Performed capacity evaluation and analysis to enhance transportation efficiency.Attended international carrier fairs and logistics & supply chain expos to stay updated on industry trends.Carrier Development and Sales StrategyImplemented effective sales strategies to drive revenue growth and market expansion.Established and nurtured key relationships with carriers to support business objectives.Contributed to network expansion efforts, further enhancing the company's reach.Project Brexit/Customs ManagementTemporarily led a specialized team focused on adjusting internal processes in response to Brexit.Managed export and import paperwork, as well as SSD and transit documents, to ensure compliance.Maintained daily communication with EU and cross-channel customs for smooth operations.Established accounts with ferry providers and cargo ports to facilitate efficient shipment transit. Show less

Amsterdam Area, Netherlands

Trading European road freight and negotiating rates based on market trendsPortfolio management and growthFreight ManagementCarrier and Transport developmentManaging and expanding customer relationships, managing expectationsLogistics Analytics

Greater Denver Area

Negotiating Transport pricesCommunicating with brokers and customers ,Scheduling appointments for delivery and pick up on the shipments Dispatching 8 trucks ,Allocating day to day loads to the driversManaging Electronic log books and mandatory driver breaks accordinglyBooking loadsMaking schedule for the trucks assigned on HVHR Making sure on time transit of the load is achieved Managing load paperwork

Elk Grove Village,Il

Managing a team of 6 CSR Dispatching 18 trucks ,Allocating day to day loads to the driversManaging Electronic log books and mandatory driver breaks accordinglyBooking loads Making schedule for the trucks assigned on HVHR Fedex Freight Loads Daily communication and alignment Meeting with management team of FEDEX, Roadtex , Amazon etc.Making sure on time transit of the load is achieved

Elk Grove Village, Il

- New Hire Training- Tracking Development Training Skills- Employee engagement- Training material updates and analysis- Post traning evaluation- System Training

Elk Grove Village, Il

booking loads for the Company`s trucksNegotiating Transport prices Communicating with brokers and customers , Scheduling appointments for delivery and pick up on the shipments

Elk Grove Village ,Il

Working closely with Fedex freight, Roadtex and Amazon making sure all load allocated to the company are executed as per contact.Providing customers with updates for the location and transit of trucks.Tracking and updating the loads cover by the company trucksProviding support to company drivers during transit Managing load expensesWork with T-chek and EFS

South Yarmouth,Ma