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Devora Zheleva Email & Phone Number

Program Lead @ sennder | Global Operations & Knowledge Strategies | International Logistics at sennder
Location: Zaandam, North Holland, Netherlands 13 work roles 1 school
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Role
Program Lead @ sennder | Global Operations & Knowledge Strategies | International Logistics
Location
Zaandam, North Holland, Netherlands
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Who is Devora Zheleva? Overview

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Devora Zheleva is listed as Program Lead @ sennder | Global Operations & Knowledge Strategies | International Logistics at sennder, a company with 423 employees, based in Zaandam, North Holland, Netherlands. AeroLeads shows a matched LinkedIn profile for Devora Zheleva.

Devora Zheleva previously worked as Program Lead - Global Operations & Knowledge Management at Sennder and Program Manager, Knowledge Management at Sennder. Devora Zheleva holds Bachelor'S Degree, English Philology from Plovdivski Universitet 'Paisii Hilendarski'.

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sennder

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Profile bio

About Devora Zheleva

Seasoned Program Lead with Expertise in Global Operations & Knowledge ManagementWith extensive experience in both American and European markets, I bring a versatile skill set in carrier and customer operations, complemented by strong program management abilities. Known for my adaptability and reputation as a dependable problem solver, I am dedicated to tackling new challenges and delivering innovative solutions.In my current role as a Program Lead at Sennder Benelux, Europe’s leading digital freight forwarder, I oversee comprehensive training and knowledge strategies for over 800 employees across various departments, including Account Operations Managers, Carrier Managers, BPOs, and Product & Program teams. I lead the development and implementation of foundational training initiatives, such as knowledge base creation, onboarding enhancements, continuous training, and the establishment of a global trainer network.My expertise extends to refining operational content and managing user access within knowledge bases, ensuring seamless global operations and effective knowledge dissemination. I collaborate closely with country teams, global Learning & Development, and Operations Solutions teams to drive unified and impactful training efforts.Passionate about solving problems and achieving operational excellence, I am committed to enhancing efficiency and delivering results in dynamic, high-growth environments.

Current workplace

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sennder
Sennder
Program Lead @ sennder | Global Operations & Knowledge Strategies | International Logistics
berlin, berlin, germany
Website
Employees
423
AeroLeads page
13 roles

Devora Zheleva work experience

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Program Lead - Global Operations & Knowledge Management

Current

Amsterdam, North Holland, Netherlands

Program Lead - Global Ops & Knowledge Strategies 02/2023 – PresentProgram Planning & Strategic Alignment: Led training and knowledge strategies for 300+ global managers, ensuring alignment with the company's strategy and regional needs. Developed comprehensive program plans, including resource allocation and budget managementExecution & Monitoring: Managed.

Feb 2023 - Present

Program Manager, Knowledge Management

Netherlands

As a Knowledge Management PM, my main responsibilities include producing, developing, and updating existing and new Ops content in line with the knowledge management documentation and versioning standards, and best practices. I work closely with Ops and product subject matter experts to collect and validate process input, and transform them into.

Nov 2022 - Feb 2023

Operations Team Lead - New Accounts

Amsterdam, North Holland, Netherlands

Lead and mentor a team of account managers in onboarding and managing new client accounts.Oversee seamless client onboarding, ensuring a positive transition from sales to account management.Develop and implement strategies for new account acquisition and management aligned with growth objectives.Monitor team performance, providing feedback and implementing.

Mar 2022 - Nov 2022

Senior Account Operations Manager

Lead strategic management and growth of the Unilever account, ensuring alignment with business objectives.Cultivate strong client relationships, serving as the primary contact for all account matters.Oversee operational performance, ensuring service delivery meets client expectations.Collaborate with cross-functional teams to execute client initiatives.

Jun 2021 - Mar 2022

Product Owner

Amsterdam, North Holland, Netherlands

Plan and prioritize product feature backlog and development for the productDevelop detailed product feature specifications and ensure they’re clearly understood by the development teamsAssess value, develop cases, and prioritize stories, epics, and themes to ensure work aligns with product strategyActively mitigate roadblocks impacting successful team.

Mar 2022 - Sep 2022

Project Manager Carrier Relations & Acquisitions

Amsterdam, North Holland, Netherlands

Evaluated incoming requests and efficiently allocated resources to optimize operationsBuilt and maintained a strategic partnership network with carriers to ensure smooth logistics operations.Successfully negotiated commercial contracts, ensuring cost-effective transportation solutions.Conducted carrier visits and engaged in sales meetings to foster.

Jun 2020 - Jun 2021

Carrier Account Manager

Amsterdam Area, Netherlands

Trading European road freight and negotiating rates based on market trendsPortfolio management and growthFreight ManagementCarrier and Transport developmentManaging and expanding customer relationships, managing expectationsLogistics Analytics

Feb 2019 - Jun 2020

Fleet Manager

Greater Denver Area

Negotiating Transport pricesCommunicating with brokers and customers,Scheduling appointments for delivery and pick up on the shipments Dispatching 8 trucks,Allocating day to day loads to the driversManaging Electronic log books and mandatory driver breaks accordinglyBooking loadsMaking schedule for the trucks assigned on HVHR Making sure on time transit of.

Jul 2018 - Dec 2018

Fleet Manager

U.S. Freightways Logistics

Elk Grove Village, IL

Managing a team of 6 CSR Dispatching 18 trucks,Allocating day to day loads to the driversManaging Electronic log books and mandatory driver breaks accordinglyBooking loads Making schedule for the trucks assigned on HVHR Fedex Freight Loads Daily communication and alignment Meeting with management team of FEDEX, Roadtex, Amazon etc.Making sure on time.

Jun 2017 - Jun 2018

Csr New Hire Trainer

U.S. Freightways Logistics

Elk Grove Village, IL

- New Hire Training- Tracking Development Training Skills- Employee engagement- Training material updates and analysis- Post traning evaluation- System Training

Mar 2017 - Jul 2017

Transport Sales Specialist

U.S. Freightways Logistics

Elk Grove Village, IL

booking loads for the Company`s trucksNegotiating Transport prices Communicating with brokers and customers, Scheduling appointments for delivery and pick up on the shipments

Apr 2016 - Mar 2017

Customer Support / Dispatch

U.S. Freightways Logistics

Elk Grove Village, IL

Working closely with Fedex freight, Roadtex and Amazon making sure all load allocated to the company are executed as per contact.Providing customers with updates for the location and transit of trucks.Tracking and updating the loads cover by the company trucksProviding support to company drivers during transit Managing load expensesWork with T-chek and EFS

Oct 2015 - Apr 2016
Team & coworkers

Colleagues at sennder

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1 education record

Devora Zheleva education

FAQ

Frequently asked questions about Devora Zheleva

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What company does Devora Zheleva work for?

Devora Zheleva works for sennder.

What is Devora Zheleva's role at sennder?

Devora Zheleva is listed as Program Lead @ sennder | Global Operations & Knowledge Strategies | International Logistics at sennder.

Where is Devora Zheleva based?

Devora Zheleva is based in Zaandam, North Holland, Netherlands while working with sennder.

What companies has Devora Zheleva worked for?

Devora Zheleva has worked for Sennder, Peeqwiq - Toilet Finder, Coyote Logistics, Coyote Logistics Europe, and Eagle Express, Inc..

Who are Devora Zheleva's colleagues at sennder?

Devora Zheleva's colleagues at sennder include Ștefania Elena Ungureanu, Parfait Bazebi, Daniel Schwarz, Tanuj Bhatia, and Chiara Migliori.

How can I contact Devora Zheleva?

You can use AeroLeads to view verified contact signals for Devora Zheleva at sennder, including work email, phone, and LinkedIn data when available.

What schools did Devora Zheleva attend?

Devora Zheleva holds Bachelor'S Degree, English Philology from Plovdivski Universitet 'Paisii Hilendarski'.

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