Devorah Robinson Email & Phone Number

The Woodlands, Texas, United States

United States

• Responsible for the overall lease-up operations and financial success of a 230-unit Class-A unit apartment community. Community was stabilized at 95% within the 90 days.
• Successfully created a Marketing Plan to generate an increase in qualified traffic in a submarket with a 50% denial ratio. Implementing long-term and short-term goals such as a strategic Preferred Employer Program.
• Managed and monitored all rental collections. Rental collections were being handled in a timely manner, ensuring my assistant met deadlines on late notices, evictions, and court hearings.
• Managed the Resident Services Program that incorporates excellent customer service, a 24–48-hour apartment service commitment, and an 80% renewal success ratio. Reduced resident turnover by 20%.
• Managed an encouraging working relationship with the staff.
• Promoted an excellent resident relations program. This elevated our renewals and enhanced our resident retention.

United States

• Manage all aspects of an 238 class A apartment community’s operations through staffing, education and training, customer service, leasing and marketing, rent collections and banking, legal compliance, purchasing and.
• Operated within the approved annual budget for the community, cutting expenditures were feasible and reducing operating expenses by 5% the first year.
• Executed a monthly business plan that incorporated additional outreach and digital marketing programs to drive occupancy from 87% to 95% while also strategically increasing the revenue with new competitive rental rates.
• Unit sign off sheets were prepared and finalized for each unit to ensure smooth turnover and accurate record-keeping.

Balad, Saladin Governorate, Iraq

Essential Duties & Responsibilities:Responsible for a wide variety of administrative, coordination and managerial duties related to all aspects of furnished housing. This includes housing assignments; inbound/outbound housing requirements; coordinating facilities/furnishings and maintenance.Assists in the daily operations, organization, and accountability.