Devorious Walker Email & Phone Number

Greater Milwaukee Area

Provide level I and II support for business critical Service and Enterprise applications such as Microsoft Windows Server and network administration, Desktop computer hardware and utilities, Microsoft Windows /Office workstations, Outlook e-mail client, SPAM, virus, and spyware filtering applications, Tablet, Smart Phones, Networking, TCP/IP, DSL, cable, and wireless connectivity, Internet connectivity, Network printing, Technical documentation, Document managementIndependently researched technical issues and analyzed to accurately and favorably present products/services to customers. Help desk metrics, prioritizing issues, and methods of providing supportAdding/Granting access

Jpm Chase

Responsible for producing high quality responses, and identifying and positioning responses for each request.Independently researched technical issues, analysis, using creativity and judgment to accurately and favorably present products/services to customers. Responsible for producing high quality responses, and identifying and positioning responses for each requestValuate credit risk, economic and industry analyses, financial projections and risk assessmentsWorks closely with management, performance analysis, finance, and/or legal staff to complete response data, and identify proposed fees, and develop contract languageMay undertake product suitability analysis, recommend the appropriate product for the customers and identify opportunities to participate in programs that would benefit the business as well as the customerResponsible for creating and/or updating the firm's profile on consultant databases and may provide guidance to more junior staff.Respond to inquiries in writing based on research/troubleshooting initiated by the junior staff.Serve as a computer technology expert for assigned functional business applications to assist business lines with development and ongoing support by conducting analysis of business process, data flow, reports, testing of systems and processes, and validation of information and system integrity. Provide level I and II support for Chase Service and Enterprise applications such as (Microsoft Office, Excel, Access, Outlook, Power Point, Share Point Developer, VLS, Fortracs, Fidelity, Pega/DWS, SAP, LPS, Data Verify, UAT, Mapping Document, Kroll Factual Data, Credco, DOJ, OCC and Treasury Reporting ect). This includes technical and process support for critical business systems.

Greater Milwaukee Area

Setup, review and analyze loans.Interviewed customers in a delinquent status with their mortgage to process loss preventative options by developing workout plans to ensure timely resolution of accounts to minimize losses in a call center environmentEvaluated customers financial situations and negotiated terms for repayments May undertake product suitability analysis, recommend the appropriate product for the customers and identify opportunities to participate in programs that would benefit the business as well as the customer,Approve or decline mortgage modification applications and valuate credit risk, economic and industry analyses, financial projections and risk assessments.Maintain financial accounts and records by processing payments and any adjustmentsMake recommendations for action on accounts on which satisfactory arrangements cannot be madeConducts extensive credit analysis on existing and prospective customers prior to making or recommending a credit decision.Trained and helped motivated staff to peak performance

Bachelor’S Degree, Bachelor Of Science Network Technology: Cisco

Associate'S Degree, Computer Networking And Administration, 3.5

I have received Certification; BiT-IT Fundamentals MTA security fundamentals Project Management professional SDP service desk professional