It Service Delivery Manager
Current### Applied Methodologies and Tools:SAFe, Product Agile: {Scrumban + Kanban}, DevOps, CI/CD### Responsibilities:- Planning and Execution: Organized a 24/7 CD pipeline for each ART, crisis management, reducing feature delivery time by 20%- Optimization: Automated deployment, CI/CD, utilized VSM and key metrics (AC, LT, CT, SV, CPI, Util. Rate), increasing productivity and velocity by 25%- Documentation: Created roadmaps, PRD-TRD with user/business stories + use cases + user flows in Figma + business + functional/non-functional requirements, wireframes, prototypes, release notes- Resource and Team Management: Efficiently allocated tasks and budgets, optimized tools and technologies, saving 15% of the budget. Formed agile teams, self-managing groups, increasing efficiency by 20%- Facilitation: Organized Scrumban and Kanban events (Daily Standups, AR E to Dev, Backlog Refinement, Sprint Planning, Review, Retrospective), managed releases, strategic planning with PO- Quality Control: Implemented SLA, MQA, AQA, DA processes, automated testing, reducing release errors by 20%- Prioritization: Managed backlog with ICE, prioritized tasks with WSJF, gathered and processed stakeholder requirements, controlled release scopes for PO- OKR: Completed OKR initiatives, reducing project costs by 15%, increasing velocity by 25% by reducing CT/LT- Risk Management: Used SWOT analysis to eliminate vulnerabilities in planning and communications, reducing sprint failures by 60% and improving product stability### Products:**B2C Services, B2C Edtech:**7 applications: 2 SPA SSR/SSG Nuxt/Laravel, 1 React Native WebView, 2 React Native/Laravel, 1 React Native/Nest with GraphQL, 1 SPA Next/Nest.### Markets:USA, LATAM, EEA, CIS
