Preparation and configuration of machines for new users.Remote and in-person support for technical problem resolution.Management of tickets and directing requests through ServiceNow.Configuration and support of VPN (Cisco) for secure remote access.Utilization of tools such as Active Directory and Azure for user and resource management.Detailed recording of support interactions and tickets, contributing to the internal help center with solutions and best… Show more Preparation and configuration of machines for new users.Remote and in-person support for technical problem resolution.Management of tickets and directing requests through ServiceNow.Configuration and support of VPN (Cisco) for secure remote access.Utilization of tools such as Active Directory and Azure for user and resource management.Detailed recording of support interactions and tickets, contributing to the internal help center with solutions and best practices.Technical support regarding the purchase of licenses and hardware equipment. Show less

Development and maintenance of mobile applications using React Native.Implementation of UI/UX functionalities and components, ensuring a smooth user experience.Creation and integration of RESTful APIs for communication between frontend and backend.Maintenance and optimization of databases, ensuring the integrity and performance of information.Troubleshooting usability issues and fixing bugs, aiming for application stability and performance.Collaboration with design and… Show more Development and maintenance of mobile applications using React Native.Implementation of UI/UX functionalities and components, ensuring a smooth user experience.Creation and integration of RESTful APIs for communication between frontend and backend.Maintenance and optimization of databases, ensuring the integrity and performance of information.Troubleshooting usability issues and fixing bugs, aiming for application stability and performance.Collaboration with design and product teams to transform requirements into efficient and scalable technological solutions. Show less

Management, planning, and execution of business processes according to required competencies and specifications.Monitoring interactions of agents with service users to ensure quality and adherence to established policies.Conducting training and capacity-building processes according to defined guidelines.Ensuring compliance with configuration management policies and internal processes.Control and monitoring of SLA for tickets and GMDUDs, ensuring deadlines and quality standards… Show more Management, planning, and execution of business processes according to required competencies and specifications.Monitoring interactions of agents with service users to ensure quality and adherence to established policies.Conducting training and capacity-building processes according to defined guidelines.Ensuring compliance with configuration management policies and internal processes.Control and monitoring of SLA for tickets and GMDUDs, ensuring deadlines and quality standards are met.Utilization and monitoring of activities through the ServiceNow tool, ensuring efficiency in incident and operational process management. Show less

Distribution of tasks and tickets (RITM and INC) to responsible groups and sectors.First-level support to requesters, ensuring proper triage and escalation of tickets.Contacting and communicating with vendors for problem resolution.Creation and management of users and management systems according to the needs of responsible systems and sectors.

Support for Leads using the Nitronews email marketing platform, assisting remotely via chat, phone, calls, and emails.Guidance and execution of requests related to platform usage.DNS configuration on web hosting for integration with the email marketing platform.Training clients on platform usage, ensuring understanding of functionalities.Internal monitoring and training of the support team, delegating tasks and overseeing execution.Ensuring quality and efficiency in user… Show more Support for Leads using the Nitronews email marketing platform, assisting remotely via chat, phone, calls, and emails.Guidance and execution of requests related to platform usage.DNS configuration on web hosting for integration with the email marketing platform.Training clients on platform usage, ensuring understanding of functionalities.Internal monitoring and training of the support team, delegating tasks and overseeing execution.Ensuring quality and efficiency in user support for the platform. Show less

Support for contractor users, providing remote access to machines.Installation of software and VDI configuration according to user needs.Guidance on cleaning browsers and operating systems (Mac, Linux, and Windows).Opening tickets and directing them to responsible areas.Providing support via chat (ServiceNow) or Teams, using ITSM and SLA for ticket management.Ensuring efficiency and quality in the support provided to users.

Support for users of the Ponto ID school management system, including teachers and unit managers.Assistance via email, phone, WhatsApp, and in-person, ensuring resolution of queries and issues.Leadership and training of interns in the role, fostering team development.Planning adjustments to the Ponto ID system to align with municipal educational standards.Addressing external demands in units, including training for teachers and network installations in schools.Monitoring the… Show more Support for users of the Ponto ID school management system, including teachers and unit managers.Assistance via email, phone, WhatsApp, and in-person, ensuring resolution of queries and issues.Leadership and training of interns in the role, fostering team development.Planning adjustments to the Ponto ID system to align with municipal educational standards.Addressing external demands in units, including training for teachers and network installations in schools.Monitoring the system and training responsible parties in each sector of the municipal office. Show less

Support for users of the Ponto ID school management system, including teachers and unit managers, via email and phone.Addressing internal demands, resolving issues related to computer networks, printing, and hardware of machines and printers, both in the office and schools.Performing cabling and configuration of network racks to ensure proper connectivity.

Analysis and resolution of problems related to computers and internal networks.Maintenance of operational machines and management of Windows Server 2016.Replacement of hardware equipment and conducting tests to ensure functionality.Maintenance of switches to ensure network connectivity.Responsible for managing the internal internet system, ensuring its proper operation.