Process Description:PropTiger.com is an online real estate advisor that functions on the fundamentals of trust, transparency and expertise. As a digital marketplace with an exhaustive range of property listings, we know it is easy to get lost. At PropTiger.com, we guide home buyers right from the start of their home search to the very end. Browse through more than 139,000 verified real estate properties with accurate lowdown on amenities, neighbourhood and cities, and genuine pictures. We guide our Clients to shortlist their Dream Home/s and arrange site visits. Our work does not end here. Buying a home is an important investment – as a Consultant we turn it into clients’ safest, best deal at PropTiger.comResponsibilities:Contact Potential Clients (Leads) generated through Digital Marketing to understand their actual requirement and budget plan of ClientsSeek appointment for Physical or Virtual Meeting to build rapport and build trust by representing “PropTiger” as a brand and benefits of Client to visit Site through usShare details of Project/s relevant to Clients’ requirement & invite him for Site Visit along with us for further assistanceArrange Sales Manager at Developers’ Site and brief them about Clients’ profile and his/her requirementsHighlight Unique Selling Points of Projects recommended and various support or benefits offered by Developer/s during Business Discussion at the time of Site VisitTake ownership whenever required to have good control over client. Ensure solution to each and every queries highlighted by ClientStudy various objections and competition/s which may adversely impact deal or transaction and make strong rebuttals with logical justificationsTechnical, Financial and Legal Guidance to ensure smooth transition till possessionPost Sales Services, Support, Co-ordination with Developers Team and Home Loan related best guidance to get more referrals for revenue generation

Process Description:Debt collection is the process of pursuing payments of debts owed by individuals or businesses. An organization that specializes in debt collection is known as a Collection Agency or Debt Collector.HDB Financial Services (HDBFS) is a leading Non-Banking Financial Company (NBFC) that caters to the growing needs of an Aspirational India, serving both Retail & Commercial Clients. HDB Financial Services Limited is a subsidiary company of HDFC Bank.Roles and Responsibilities: Analyse customer/s financial status, bounce reasons, credit score, past payment track record, contact status, Overall Outstanding, trend evaluation to determine strategies for debt collection in current bucket.Access customer/s CIBIL report & past records to understand Credit behaviour with respect to loans & upload customers’ contact details on Dialler Application to inform him/her about reason for bounce and suggest suitable solution (as per strategy set by RISK team) to recover debt from customer in same month.Managing the Delinquency Ratio of the business sourced to ensure health of portfolio.Design, update & Maintain Process Manual with latest update and ensure new Process updates are incorporated in Training Module as wellClosely monitor & analyse any deviation in daily volume to ensure required count of resources on floor as per Sales Projection and Manpower requirementsComplete Analysis on errors committed during daily operational transactions done by team to prepare unique content for mass briefing to ensure lowest error rate within teamKeep a check on customer repayments behaviour and manage delinquency of portfolioCo-ordinate with various Agencies and Area Collection Managers to arrange door step pick up services to our clientsAchievements:Managed to reduce Critical Errors of our department from 6 % to less than 2 % by using QC Tools learned during Six Sigma TrainingTeam achieved highest resolution of 85% at PAN India Level in December’2018

Process Description:Underwriting refers to the process that a large financial service provider (bank, insurer, investment house) uses to assess the eligibility of a customer to receive their products (equity capital, insurance, mortgage, or credit).In banking, Underwriting is the detailed credit analysis before disbursement of a loan. It is based on credit information furnished by the borrower as well internet sites (public domain) to reduce RISK for Business.Roles and responsibilities: Analyse applicants' financial status, credit, income and liabilities’ evaluation to determine feasibility of granting loans.Access customer’s CIBIL reports online to understand his Credit behaviour for Big-ticket loans & update customers’ score in LAP for decision as per BLAZE strategy set by RISK team.Managing the Delinquency of the business sourced to ensure health of portfolio.Design, update & Maintain Process Manual with latest update and ensure new Process updates are incorporated in Training Module as well.Closely monitor & analyse any deviation in daily volume to ensure required count of resources on floor as per Sales Projection and Manpower requirements.Complete Analysis on errors committed during manual check steps done by team to prepare unique content for mass briefing to ensure lowest error rate within team.Keep a check on customer repayments behaviour and manage delinquency of portfolio.Pitch cross-sell products (Cash Loan) to existing customers.Achievements:Six Sigma (Yellow & Green Belt) Trained & CertifiedManaged to reduce Non Critical Errors of our department from 18 % to less than 1 % by using QC ToolsTeam achieved highest Number of Super Calls at PAN India Level in 2017Lowest Attrition in Operations department for Year 2016 as well as 2017

Process:  Airtel DTH (Inbound) / Axis Bank (E-mail Banking) / Airtel (Outbound Retention & Collection Process)Roles and responsibilities:Co-ordination with the Higher-level management/ Clients to designing new promotional offers for Retention of existing customers’ base & sharing Voice of Customers with them.Ensure customers’ queries/ requests/ complaints received through various channels getting resolved within specified TAT by the officers. Also critical banking related complaint cases are resolved within 24 hours. Preparation of Root Cause Analysis Report of the customer complaints (Nodal/ Appellate/ Ombudsman) and if any loophole is identified during analysis then we need to update the same to the management/ Clients. Conduct sessions to collate information about new Product/ Processes and preparation of consolidated team MIS for Performance Management of Team.Prepare Agents’ as well as Team Leaders’ Scorecard and Payroll to ensure there is no salary related issues to any resource at department level to ensure employee satisfaction.Regular Review with Team Leaders and approve plans to control budget spending, resource and customer service efficiency.Coordinate with several departments (Admin, Quality, Sales, HR & IT) for smooth operations.Achievements:Won Above and Beyond the call of Duty (ABCD) Award” (for Oct'14 - Mar'15) for conducting Workshops for Team Development & Create Future LeadersAirtel Retention Team Achieved Highest Performance for Mobility as well as Fixed Lines.Got Award of “Star Customer Appreciation” for month of November, December 2011 and February, September 2012.Awarded as “Star Extra Miler” for the 2nd quarter of 2013 and for the financial year 2012-2013

Worked as a Team Leader in Videocon Prepaid Inbound Telecom Process.Handling Team of Senior CSRs in Backend QRC (Query Resolution Cell) as well Retailer HelpDesk Inbound AgentsInteracting with Clients on daily basis for Process Improvement.Doing Process Analysis to identify Pain Areas & to implement Action Points to streamline Process.Working in Pilot Process of Videocon from last 1 Year, so overall Product & Process Knowledge is added Advantage.TTT (Train The Trainer) Certified by Corporate Team of Videocon, Gurgaon. Intranet Updation to make Product download in proper flow.

Handling Team of 15 to 20 Frontline CSRs in Inbound Telecom Process of Vodafone.TTT Certified by Vodafone as well as Intelenet to take training batches, so as per Process requirement worked as a "Process Trainer" with Excellent First Attempt Certification & 100% throughput.Worked in Pilot Process in Aurangabad, due to Process movement from Mumbai to Aurangabad worked as a Process Trainer to ensure sufficient headcount on Operations Floor to un Process smoothly.