Devpriya D. Das Email & Phone Number

San Jose, California, Us

Contextual Leadership, Customer Help Desk, Technical Support, Process Orientation, Product Solution, Pre-sales, Project Management, People management, Recruitment, Training, Performance Analysis, Coaching, Quality Analysis, CSAT, NPS...

San Jose, California, Us

- Presales & Solution design- CRM (Salesforce, SAP, Microsoft Dynamics, Leadsquared, SugarCRM, Zendesk, Freshworks, Zoho, Kapture) enablement & CTI integration.- Post sales support.- Demo, PoC Customization & present to CXO level.- RFP, RFI & BID Management.- Account management of Enterprise clients.- Customer Success.- Business Analysis.- Upsell.- Product Analysis.- End to end Project Management.

San Jose, California, Us

Ozonetel Communications, a leading provider of Cloud Communication Software for SME & Enterprise customers in US & APAC: - Omnichannel Contact Center Solution (Cloud Agent) - Dialer Solution - CRM Development & support (SugarCRM, Salesforce) - KooKoo Developer Platform (PaaS) - KooKoo Chatbot (AI Powered) - Automatic Speech Recognition (ASR) & Predictive AnalysisKey Performance Areas:PresalesRFP, RFI & Bid ManagementEnd to End Project ManagementTransitionCRM Development & DeploymentTeam Management Business AnalysisSolution ArchitectContact Center Solution ExpertMarketing GuidanceEnterprise level key Account management

Plano, Georgia , Us

Cloud Telephony Service: A suite of hosted services (IVR, ACD, UC, Dialer, CTI, agent Desktop, CRM, Contact Center Solution) on VoIP & PSTN.Wholesale VoIP: In-house developed Softswitch with 300+ routes to manage wholesale customers across globe.Calling Card: In-house developed Class 5 Softswitch with 300+ routes to manage customers in US, UK, Middle East, Asia, Africa.Domestic & International Sales/Business Development, Pre Sales Expert, Solution Architect, Product Development, Competitor Analysis, Lead generation, Service Delivery, Technical Support, CSAT - Identify business opportunities by identifying prospects and evaluating their position in the industry - Responsible for new business development activity and Relationship building. - Presentation Skills, Client Relationships, Emphasizing Excellence, Energy Level, Negotiation, - Meeting Sales Goals, Creativity, Motivation for Sales - Maintains relationships with clients by providing support, information, and guidance; recommending new opportunities - Established track record in sales in the VoIP /telecom industry - Create awareness amongst VoIP service providers/ IP carriers/ Channel partners - Resolve customer complaints with strategies to increase retention and overall customer satisfaction. With my relations with global carriers customer interface and team-handling aspects at work - International marketing skills with experience in strategic planning, market research, business development and alliance building. - Carrier Relation and Account Management. Exploring new regions for finding the business potential for wholesale Voice interconnects - Competitors Tracking & Analysis wherein need to Monitoring Threats & New Ideas from Competition - Strong hands-on experience in MS Office, MS Visio, Edraw, Adobe Design & other software tools for designing solution architecture

Bangalore, Karnataka, In

Contact Center Software (IVR, ACD, Dialer, Conferencing, CTI, Agent Desktop, CRM)Calling card service for Middle EastWholesale VoIPMobile VoIPMPLS VPN - Arrange and coordinate Presales support, POC and Demo thereby helping Sales Team to achieve the sales target. - Responsible for Business Development in International & domestic region - Competitors’ Analysis & product enhancement suggestions to back-end development team - Responsible for Managing Internal Quality Process. - Technical relationship with Avaya & CISCO - Product Diversification, Pricing & Marketing plan analysis - Call rate analysis & various plans preparation for calling card & wholesale VoIP business - MIS & Funnel Analysis - Set sales target for Channel Partners, branches. - Market plans for channel partners (domestic & international) - Management of a group of 7 engineers across Asia Pacific & arrangement of support engineers for product installation & commissioning at customer site. Ensure the assignments are successfully done in a certain time frame. - Arranging Tech Support Help desks - including corporate sales support, as required and co-ordination with Customer Care and technical team. - Strong knowledge in MS Office, MS Visio, Edraw, Adobe Design & other software tools for designing solution architecture

Lead teams in multiple locations and offer timely sales, pre sales assistance in the areas of:• VoIP Service (Wholesale & Retail)• Internet Leased Lines• MPLS VPN (Singtel partner)• Hosted IP PBX • IP PBX (Premises Based)• Hosted Contact Center Solutions (powerd by InConcert)• Precitive Dialer (hosted/Premises based)• Mobile VoIP - Address channel and direct sales teams from a perspective of better solution to customers, product and service demonstrations and timely follow up for order closures, implementations and billing - Partner and nurture relationships with vendors (principal service providers) to ensure that sufficient feedback is provided in areas of pricing, support, product fit - Achieve TOV and revenue targets in the regions I handle both as an individual and team. The above activities helped retain customers, provide consultative approach for other customers spend, repeat business, reduce price erosions, customer references and testimonials

Base Communication is a subsidiary of Manipal Ecommerce (ISP license holder) & pioneer in VOIP Solutions and offers the best of it to Corporate and Retail customers across India, US, Middle East & Asia region. Some of the most demandful VoIP services are Worldwide Unlimited calling, Special Call Center Plans, Calling Card, Mobile VOIP, Wholesale VoIP & IPBX solution - Lead a cross-functional team comprising of members from pre-sales and sales (Direct Sales and Channel Sales). - Extensively coordinated with procurement, project management, implementation, billing and maintenance teams to provide the best of the Account Management to my customers remaining a single point of contact - Manage all product launches across 8 branches and international regions (US, Middle East & Asia) - Coordinate product trainings to branch ambassadors - Hand-hold sales teams across regions to ensure customer satisfaction are retained by means of meetings, problem handling, trainings etc. - Establish accurate sales forecasts, communicate them to senior management and meet targets (TOV and revenue) - Direct account management of Large accounts for wholesale VoIP business - Vendor management (IDT, NovaTel, TATA, Reliance, Airtel, Aircel, Vodafne, Broadband Telecom, SingTel, Telstra, BT, Belgacam) - P & L analysis

Mumbai, Maharashtra, In

Generating leads (hunter portfolio), requirement analysis, reporting such opportunities to Field Sales Manager, ensuring proposals were handed over to customers in timeHandling select accounts for increasing sales opportunities within them.I was primarily responsible for handling SME, SOHO and Corporates with a view to push Internet Leased Line, VcIPLC (Pay per Use Private VoIP Line Connectivity), InstaCC (Hosted Dialer Solution for contact centers), MVoIP (VoIP + Internet Bandwidth) and Collocation services.

Education record

Education record

Master Of Business Administration - Mba, Marketing

Mba, Marketing

Prince2, Foundation & Practitioner

Itil, V3

Electrical & Electronics Engg., Electrical And Electronics Engineering

Electrical & Electronics Engg

+2 Or Puc, Science

Hsc