Devra Bourne, Cvt Email & Phone Number

Honokaa, Hi, Us

Remote

Saint Paul, Mn

Client concierge and office support for the Medical Imaging Department. During my daily interactions with clients, pets, doctors and interns, I try to make everyones day better. I help manage VetView and google scheduling, by processing and billing radiograph requests. Continually receive positive praise for my smile, genuine laugh, consistent work ethic and positive interactions with clients and staff. I guess bringing donuts helps morale. Who knew? ;-)

Minneapolis, Mn

Responsible for all initial client and vendor interactions, guest engagement and security sign-ins. Discreetly managed confidential information and arrivals as required. Answered and managed multiple phone lines. Facilitated incoming and outgoing correspondence, subscriptions and shipments. Tracked, attributed and billed all long distance and teleconference charges. Scheduled and maintained conference rooms for executive meetings, including food hospitality for internal and external catering. Coordinated food truck arrivals for staff and neighboring businesses.• Recognized as an integral component to winning new business as demonstrated by this enterprise wide email from Periscope’s President and CEO: “When (the prospective client) was telling her team why she fell in love with Periscope, she talked about what happened when she walked through our doors. She was met by Devra who, no surprise to any of you, greeted her with a genuine warmth that stuck with her. When (the prospective client) recounted the story, she said that it was evident that we thought of customer service the same way they did. Everything in her entry to our building reassured her that we were the perfect partner. So, please take a moment (today or tomorrow) to thank Devra for her unwavering smile, her palpable warmth and for helping us win a new account.”• Authored and implemented the front desk and facilities process manual and trained auxiliary team members. Helped design and create digital guest and arrival documentation.• Proficient computer skills with Google Suite and Microsoft Word, Excel, PowerPoint and Outlook. Data entry at 50 WPM.

Minneapolis, Mn

I have added impact in a multitude of ways.• Appointed CEO of the week (yes, I mean sitting in her office) in response to a group essay discussion on the Future of Advertising.• Founded the popular Annual Craft Show & Merchandise Bazaar which highlighted the diverse creative talent of over 40 micro pop-up shops, Responsible for creating event displays, ambient soundtrack and the account receivables and payable system.• Implemented a Volunteer Committee in Periscope’s Culture Club for teams to reach out to the community through various organizations.• Crafted and initiated company-wide administrative policies — including an owner guide for our 30+ visiting canine friends.• Communicated at an enterprise level, researching and authoring daily commentary for the company’s intranet. • Created content and held HR on-boarding training sessions for all new employees.• Partnered with account payables to create and reconcile purchase orders.• Requested as an auxiliary proofer for written and numerical documents as well as an auxiliary UX and quality assurance tester.• Requested by creatives as voice talent.• Office Administration and Business Administration duties: scheduling and managing meetings, catering needs and assisting in office supply inventory.

Chaska, Minnesota

Veterinary nurse and key team member as part of an ever-evolving veterinary medicine practice providing the highest standard of personal attention in medicine, surgery, dentistry, radiology and nutrition.• Technically skilled in: Anesthesia, Catheter Placement, CBC, Dental Cleanings, Direct Micro-cytology, Endoscope, Fecal Analysis, Pain Management, Radiography, Surgical Assistance and Post-operative Care, Ultrasound, Urinalysis and Venous Puncture.• Educated and guided clients with respect and compassion through personalized care options.• Ordered and maintained Schedule IV controlled drugs and clinical medical supplies.

Day-to-day client/creative liaison for regional accounts representing over 2MM in revenue. Initiated and scheduled weekly client meetings and reconciled budget and spending reports.

Managed all store, staff, and showroom operations for a pet accessory manufacturer and boutique pet store. Responsible for all store marketing, merchandise displays and inventory. Organized specialty classes and events including: Pet Adoption Day, Pet a Tiger Day, pet photo and nutritional demonstrations.

Associate Of Applied Science Degree - Aas, Veterinary Sciences/Veterinary Clinical Sciences, General

Course Work