Devraj Bansal Email & Phone Number

Shimla, Hp, In

Welcomheritage Elysium Shimla, Himachal Pradesh, India

To develop and initiate such measures which may contribute to the overall development of the unit. Assist in the development and implementation of the Strategic Plan, Marketing Plan, Budget and Goals to ensure optimum guest satisfaction, sales potential and profitability.

India

o Giving the vision, leadership, and strategy that inspires your staff to deliver exceptional guest service that drives financial successCollaborating with hotel department leaders to define goals and objectives that are compatible with the overall hotel goals, as well as strategies for achieving themEnsuring budget to maximize profit margins while keeping costs in balance with guest satisfaction and quality of servicesLead sales and marketing efforts by developing a targeted strategy for publicizing the hotel's services and amenitiesEstablishing the hotel's reputation for quality by inspecting rooms, public areas, and the surrounding grounds for cleanliness and upkeep Giving the vision, leadership, and strategy that inspires your staff to deliver exceptional guest service that drives financial success Collaborating with hotel department leaders to define goals and objectives that are compatible with the overall hotel goals, as well as strategies for achieving them Ensuring budget to maximize profit margins while keeping costs in balance with guest satisfaction and quality of services Lead sales and marketing efforts by developing a targeted strategy for publicizing the hotel's services and amenities Establishing the hotel's reputation for quality by inspecting rooms, public areas, and the surrounding grounds for cleanliness and upkeep• o Skills: Brand Management · Analytical Skills · Leadership · Hospitality Industry

India

* Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.*Support and work with all Head of Departments in all aspects of running this hotel.* Ensure the premises are in operative condition as per category of the unit to receive & serve the guests.* Conduct regular operations team meeting with all the HOD daily / weekly to discuss routine operational matters, sales targets, GSTS feedbacks / RSTS feedbacks and action taken for service recovery, and also any staff issues.* Ensure SOP implementation in all departments and check the same during routine operational checks. Consultant /GRM guidance to be taken wherever required. * Monitor the purchase / indent / requisitions of each department, the accounts receivable (collection from debtors) and the accounts payable (payable to the vendors / suppliers etc).* Randomly inspecting the stores (F & B / Kitchen) to check the stock in hand (quality, par stock levels, expiry etc) with the F & B Manager & Chef.* Dealing with Suppliers / Vendors for quality products involving Purchase Manager and providing performance assessment of vendors every quarter to HO Purchase.* Inspecting all departments for SOP implementation.* Inspecting all department with their respective Manager's for cleanliness, ambiance, service readiness, staff grooming & hospitality culture.* Monitor the co-ordination between all departments for smooth & efficient operations.*Assessing and reviewing customer satisfaction and service recovery process.* Meet all dept. heads to review & train the staff to upkeep the human capital.* Identifying staff learning needs and assisting with development* Providing timely and constructive feedback to all direct reports as and when required either formally or informally.

India

• Direct and control the activities of the Reception, Concierge, Cashier, Reservation to ensure adherence to the service standards and guest comfort.• Effective communication ensuring all team members are informed about the departmental objectives and policies.• Ensure grooming and uniform standards are strictly maintained by team members to ensure portray the correct brand image of the organization.• Participate in all hotel programmers, policies and procedures with emphasis on induction ad training new team members.• Provide fair treatment during disciplinary action with supportive documents.• Work closely with room sales to maximize occupancy, average room revenue and revenue per available room.• Conduct regular Team Addas with housekeeping, engineering, travel desk to ensure maximum cooperation, productivity, morale and guest service.• Develop relationship with guests, travel agents to ensure guest service excellence and increase in repeat visit.• Offer suggestions and methods to improve operations to ensure guest delight and reduce operational costs without compromising on hotel standards.• Believe that employee are the key assets and devote time on their learning, morale upliftment and job satisfaction.• Conduct appraisals for the team members in a fair manner with facts justifying their performance.• Monitor and analyze the payroll for Rooms Division to ensure maximum effectiveness towards guest service while realizing full profit potential.• Ability to display a high degree of professionalism and integrity as befitting a member of the management.• Ability to respond properly and take a supervisory role in any hotel emergency or safety situation.• Manage all administrational duties as specified by the company.

India

Govt of India Ministry of Trible affairs

India

Primarily supervises front desk team members to ensure efficient and smooth operations for producing excellent feedback and guest satisfaction. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services.

India

WelcomHeritage Wood ville palace By ITC

India

Master Of Business Administration - Mba, Human Resources Management/Personnel Administration, General, Ist Position

Diploma In Front Office And Housekeeping, Front Office And Housekeeping, A

Master'S Degree, Poltical Science

Graduate, Art/Art Studies, General, 2Nd Division

Master Of Business Administration - Mba, Hotel/Motel Administration/Management

Bachelor Of Arts - Ba, Business Administration And Management, General