Devraj Yadav Email & Phone Number

Mumbai, Mh, In

Mississauga, Ontario, Canada

Coordinate, track and trace all shipping and handling requests with customers and suppliers in support of a customer specialized project.Proactively identify shipments at risk of service failure and take control of shipments to ensure on time delivery.Correctly troubleshoot and proactively resolve shipment discrepancies, as needed.Regularly communicate with customers to understand their supply need and even respond timely on customers query over emails and their specific portal.Investigate product overage, shortage and damage; complete appropriate documentation and manage customer response for handling of the issue.Notify Operations Lead of all requested changes from the customer or a supplier regarding shipping.Develop and maintain a positive working relationship with all service providers.Report customer feedback to Logistics Project Lead, including any signs of customer dissatisfaction.Correctly entering data into transportation management system and maintain and generate required reports.Booking new orders (Extra Loads) on a regular basis using fleet.Coordinating with PAPS and PARS in Generating customs documentation as required to ensure compliance of cross border shipments.Check BOL or invoice after the pick is done to confirm the product quantity and consignee destination.Plan and track the shipment according to customer requirements.Co ordinate with dispatch team in order to depart the driver for schedule appointment for pick or delivery.Send daily reports.Train new hire on fleet and give them a overview about the shipment running from US to Mexico and vice-versa.Accounts handled at Gigg express, Ascent on Demand (Expedite shipment), FCA, Mopar, Tesla (Ryder), XPO and TRW

Brantford, Ontario, Canada

• Collaborate with technical staff and clients to establish goals and objectives for system improvements and upgrades.•Communicating with customers through various channels.•Acknowledging and resolving customer complaints.•Processing work orders, forms, applications, and requests.•Keeping records of customer interactions, transactions and complaints (maintain case management on every call).•Ensure customer satisfaction and provide professional customer support.•Explain customer with their billing issue and resolve them promptly•Trouble shoot login and hardware issues

Brantford, Ontario, Canada

Managing social media accounts and profiles for the companyCollaborate with the creative team to brainstorm fresh campaign conceptsCreating engaging and relevant content for various social media platformsDeveloping and implementing social media strategies to increase brand awareness and engagementMonitoring and responding to comments, messages, and inquiries from followersAnalyzing social media metrics and performance to optimize content and strategyStaying updated on industry trends and best practices in social media marketingCollaborating with marketing, PR, and other teams to ensure consistent brand messagingPlanning and executing social media campaigns, contests, and promotionsConducting competitor analysis and benchmarking to identify opportunities for improvement.

Mumbai

Mumbai Area, India

Post Graduate Diploma, Global Business Management

Education record