Asset monitoring to ensure uptime of all deployed asset. use of remote management technologies

DeFi, Metaverse, and NFT Communities' brand and project management- Promoting the values and core ideas of the project- Technical content writing- Monitoring, managing discussions, and responding in a timely and appropriate manner- Educate and support community members- Identify, track, report, and help solve emerging issues- Provide extensive reports on community feedback- Reposting social media content across channels- Providing discussion topics and encouraging participants to share- Answering questions and removing unrelated or inappropriate content- Defining community boundaries and rules- Social media shilling, outreach, and promotion (Linkedin)- Making sure projects’ social media channels all have positive vibes and assisting in changing thenarrative- Actively searching the keywords of projects/related trending hashtags- Notify management of any external feedback observed or received

. Mentor teams of 10 learners out of the 30,000 learners in the GADS2022 programm for learning Phase 1. Guide the learner on the learning to meet up with GADS2022 vision. Encourage the Learner to participate in the discussion on the Andela Learning community app. Communicate feedback to the Andela Program Assistants

Building Africa Largest Web3 Community

Cpanel/WHM administration.WHMCS product billing, configurations, and management.Developing Knowledge-base of web hosting solutions.Web hosting product development (shared hosting, email hosting, dedicated server, WordPress hosting, VPS backup services).Providing offline/online support to customers regarding web hosting, email functions, or other support needs.Engage and track Priority 1 issues, with responsibility for the timely documentation, resolution, andclosure of trouble tickets.Handle technical troubleshooting within an enterprise environment, including system crashes, slow-downs and data recoveries.Vendor Applications Management; WHM/Cpanel, WHMCS, DNS Manager for WHMCS, Enom, Namebright, NIRA.

Provide technical support, collaborate with the team in providing technical related support to reduce IT support costs by 50%Respond to customer chat queries in a timely manner and provide accurate answers or feasible solutions.Update internal database with information about issues or queries raised by customers.Resolves customer issues, account issues, hardware issues, and some technical issues encountered by customers.Monitor ongoing customer complaints or unanswered queries and reach out to provide assistance to close the loop.

Assist in installation, troubleshooting, and configuration of both RF and LTEAssist in handling tasks using the Huawei technologies for daily task monitoring.Managed maintenance data records and tracked operating information for onsite reference.Walked clients and internal staff through troubleshooting steps to resolve common software issues.Tested equipment performance and demonstrated operation and servicing of equipment to the customer.Examined faulty equipment, interpreted reports, and analyzed customer complaints to diagnose equipment malfunction.