Creating new Customer Relationship Management (CRM) concepts to help the users help our customers. By use of co-creation and validation we search for ways to make the CMS software more relevant in the context, more user friendly and fit the user flow. Ambitious to the make an easy, quick and good service to our customers by Increasing the user experience of the CRM software.

Business challengesStart vendor selection via customer centric design for Business Intelligence system as part of the 2020 Future Tech program, Sydney AustraliaIT and sustainability via Lean start-up methodSoft skill coursesExecutive Development Ardennen Peter Eussen Executive Development BV | Positive Power and Influence (Inzicht in Invloed) bureau Zuidema | Persoonlijke kracht module 1 & 2 | Requirements Engineering CPRE Foundation - Lasat | Stakeholder-management | Time en Workload ManagementHard skills coursesLean Yellow Belt | PRINCE2 Foundation | ITIL Foundation | Agile Scrum Foundation | Rabobank Banking

As application engineer and security officer responsible for security, accounts, application authorisations and process renewal on the bank critical CLS and SWIFT applications.