• Evaluated previous business as part of strategic acquisition for Advanced Linen Services. Including current employee fit, route efficiency, operational processes, rental pricing for current customers & evaluated current customer viability. • Hiring/firing & driving performance management of current and new employees. • Ensuring & maintaining employee safety to drive efficiency • Providing excellent customer service & sometimes resolving customer concerns with high level of satisfaction (only lost 1 customer in 2 years to competitors)• Hands on support including delivering of product, collecting soiled product, new account set up, billing inquiries, customer support etc.• Lowered operating costs by 20% (new account routing software instillation, lease negotiating, route efficiency) • Achieving sales goals by driving acquisition of net new customers 32. 100% increase in customer base. 94% increase in weekly revenue volume. • Launched Janitor supply division which accounts for 5-10% of weekly sales & growing.

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• Strategize onsite with 20-25 daily prospects to understand their needs and educate them on how our service can provide a painless way to source used auto parts • Research the industry and market conditions to understand the challenges or upside each prospect may be facing• Work closely with our CEO to build the brand and communicate our value proposition to potential customers• Provide support to existing customers by ensuring quality service our customers can depend on• Leverage existing accounts through impeccable customer service to foster new business relationships in my given sales territory

Drive outbound account conversion and management within national territories. Source and quote auto parts for book of accounts. Optimize pitch and client consultation. Aid in marketing/branding as the first point of contact for new accounts.

• Started a commercial embroidery service responsible for providing various businesses with custom uniforms and custom logos• Grew business from start up to generate strong business relationships in the city of Patterson by leveraging referable accounts though the production of high quality work • Gained new accounts by various marketing techniques such as cold calling, outreach methods such as informative packages, and visiting potential customers.• Ensured implementing production, productivity, quality, and customer-service standards

Managed a high volume of sales on a daily basis. ($1500 avg) Assisted guests in making menu choices to ensure quality and exceed guests expectations while dining at our restaurant Appropriately suggested additional items to customers to increase restaurant salesAccurately recorded guests orders and teaming up with restaurant staff to ensure quality and timely serviceRegularly checked on guests to ensure satisfaction during their dining experiencesManaged closing duties including cleaning and restocking of the restaurant

As operations assistant I perform administrative and clerical duties for our operations manager.Part of my responsibilities as operations assistant include but not limited to monitoring orders,working with filing systems, answering correspondence and email. Computer work can include spreadsheet tasks, word processing and database management. Specific duties include: Preparing shipping quotes for customers which assists our sales team in constructing tentative invoices, preparing orders submitted online or manually on companies data base, manually entering orders on companies data base, preparing pick lists to assist the warehouse team in being efficient and completing daily orders, manage and track inventory, manage customer relations in regards to returns or demo items and most importantly assist in any task that helps our team run more efficiently.

Trader Joe's has placed a system of no hierarchy amongst employees. As a result Trader Joe's employees are able to complete tasks from stocking produce to answering difficult wine pairing questions or recipe ideas. The employees rotate throughout the day completing a variety of tasks. Here are some of the tasks I find myself doing most often while working at Trade Joe's: I am responsible for organizing and planning the frozen food order, train new employees of their job responsibilities up to Trader Joes standards, give full attention to customers greeting them in a friendly manner, assist the managers with all tasks needed to help the store run smoothly, and stocking of produce and perishable foods seen in Trader Joe's.

During the duration of my internship I was responsible for setting up tax voucher applications for various firms that qualified based on location and the hiring of employees that met specific qualifications. Firms would send in applications requesting the tax incentive based on employees they have hired and I was responsible for completing the application. The program was designed to boost employment for Veterans, people of low income, people who lived in economically disadvantaged areas or people with criminal backgrounds, among other qualifications. This is a city wide effort to boost economic activity and help the disadvantaged citizens and as a result lower the crime rate. The program also promotes firms moving into economically disadvantaged neighborhoods in an effort to bring jobs and help promote positive change in the community.