General Manager
Current• Evaluated previous business as part of strategic acquisition for Advanced Linen Services. Including current employee fit, route efficiency, operational processes, rental pricing for current customers & evaluated current customer viability. • Hiring/firing & driving performance management of current and new employees. • Ensuring & maintaining employee safety to drive efficiency • Providing excellent customer service & sometimes resolving customer concerns with high level of satisfaction (only lost 1 customer in 2 years to competitors)• Hands on support including delivering of product, collecting soiled product, new account set up, billing inquiries, customer support etc.• Lowered operating costs by 20% (new account routing software instillation, lease negotiating, route efficiency) • Achieving sales goals by driving acquisition of net new customers 32. 100% increase in customer base. 94% increase in weekly revenue volume. • Launched Janitor supply division which accounts for 5-10% of weekly sales & growing.