Devshia Height Email & Phone Number

Atlanta Metropolitan Area

Kennesaw, Georgia

• Ensure regular and effective communication with subordinate staff on performance, goals, and coaching.
• Participates in client related activities to include calibration sessions and project planning.
• Manage team's time entry to ensure 0% discrepancy rate.
• Manage program specific performance standards (i.e. AHT Quality Score, Sales, etc).
• Manage financial implications of attrition and attendance by maintaining program-specific goals.
• Manage staffing in accordance with program specific workflow (i.e. down-staffing, up-staffing).

Lawrenceville, GA

• Assist in/oversees the maintenance of all medical records to ensure compliance with Medicaid/Medicare regulations.
• Received documents from various sources (including physician order) and distributes copies/original to other office users as needed and ensure compliance to company records.
• Respond to and maintain a log of external information request, researches information and provide copies to the appropriate person.
• Record received signed orders.
• Mail physician’s order, track response and notifies the clinical manager when signed orders cannot be obtain.
• Assist with clinician scheduling, data entry on admissions paperwork such as verification of ICD 10 codes, obtaining insurance authorization code, NPI, SAM and OIG look up.

Greater Atlanta Area

• Set priorities for assigned branches and directly managed supervisors toward the achievement of branch objective and goals
• Effectively trained on new processes and technological improvements.
• Acted as an escalation path for customer concerns and periodically conducted real-time call/email or chat monitoring.
• Managed daily AR reporting by reviewing aging and active job reports to insure timely contact with customer with open balances.
• Protected organization’s value by keeping information confidential.
• Ensured positive working relationships, effective communication, and ensured that associates were equipped with information critical to the success of their roles.

Duluth, Georgia

• Managed portfolio by reviewing aging reports and initiating contact with customer with past due balances to arrange timely payment.
• Made daily contact with customers and proactively resolved outstanding commercial collection issues to reduce A/R aging via telephone and email
• Worked as a liaison between sales personnel and external customers to resolve complaints and discrepancies.
• Managed A/R balances to minimize account delinquency
• Submitted credit, adjustment, and/or customer refund request for account resolution.
• Interacted with other members of the Contract Administration Team, as required, in support of the customers and RAC