Devshia Height Email & Phone Number

Atlanta Metropolitan Area

Kennesaw, Georgia

• • Ensure regular and effective communication with subordinate staff on performance, goals, and coaching.• Participates in client related activities to include calibration sessions and project planning.• Manage team's time entry to ensure 0% discrepancy rate.• Manage program specific performance standards (i.e. AHT Quality Score, Sales, etc).• Manage financial implications of attrition and attendance by maintaining program-specific goals.• Manage staffing in accordance with program specific workflow (i.e. down-staffing, up-staffing).• Completion of weekly Team Manager Scorecard for review with Operations Manager• Assist member with understanding the features and benefits of Medicare Advantage, Medicare Part D Prescription Drug Plan (PDP), and eligibility. • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.

Lawrenceville, Ga

• Assist in/oversees the maintenance of all medical records to ensure compliance with Medicaid/Medicare regulations. • Received documents from various sources (including physician order) and distributes copies/original to other office users as needed and ensure compliance to company records.• Respond to and maintain a log of external information request, researches information and provide copies to the appropriate person.• Record received signed orders.• Mail physician’s order, track response and notifies the clinical manager when signed orders cannot be obtain.• Assist with clinician scheduling, data entry on admissions paperwork such as verification of ICD 10 codes, obtaining insurance authorization code, NPI, SAM and OIG look up.• Adheres to and participates in Company’s mandatory HIPAA privacy program / practices, Business, Ethics and Compliance programs / practices, and all Company policies and procedures.

Greater Atlanta Area

• Set priorities for assigned branches and directly managed supervisors toward the achievement of branch objective and goals • Effectively trained on new processes and technological improvements.• Acted as an escalation path for customer concerns and periodically conducted real-time call/email or chat monitoring.• Managed daily AR reporting by reviewing aging and active job reports to insure timely contact with customer with open balances.• Protected organization’s value by keeping information confidential. • Ensured positive working relationships, effective communication, and ensured that associates were equipped with information critical to the success of their roles.• Shared responsibility for resolving customer affairs issues, customer disputes or other customer service issues that were not resolved in a timely manner.• Posted customer payments by recording check and credit transactions.• Collection calls and/or correspondence in a fast paced goal oriented collections department.• Resolved invalid or unauthorized deduction by obtaining and investigating information provided by the customer.• Resolved collections and reduced delinquency balance by approving customer payment plans.

Duluth, Georgia

• Managed portfolio by reviewing aging reports and initiating contact with customer with past due balances to arrange timely payment.• Made daily contact with customers and proactively resolved outstanding commercial collection issues to reduce A/R aging via telephone and email• Worked as a liaison between sales personnel and external customers to resolve complaints and discrepancies.• Managed A/R balances to minimize account delinquency• Submitted credit, adjustment, and/or customer refund request for account resolution.• Interacted with other members of the Contract Administration Team, as required, in support of the customers and RAC