For Global NTT Ltd.Exhibited a thorough understanding of Google Fiber's offerings, successfully explaining technical specifics to clients and offering customized solutions.Worked closely with cross-functional teams to enhance onboarding by supporting new employee training, which led to improved service efficiency.Managed and resolved issues through Jira, tracking the entire lifecycle from identification to resolution. Also utilized the CRM systems (Salesforce) to efficiently manage… Show more For Global NTT Ltd.Exhibited a thorough understanding of Google Fiber's offerings, successfully explaining technical specifics to clients and offering customized solutions.Worked closely with cross-functional teams to enhance onboarding by supporting new employee training, which led to improved service efficiency.Managed and resolved issues through Jira, tracking the entire lifecycle from identification to resolution. Also utilized the CRM systems (Salesforce) to efficiently manage customer support tickets, reducing response times by 30%.Ensured SLA compliance by adhering to response time standards, consistently meeting or surpassing performance goals related to call handling and query resolution.Consistently exceeded sales targets, achieving over 50% gross customer conversion rate leading to an increase in revenue for Google Fiber services within the first year.Conducted regular data analysis using Google Sheets functions to identify sales trends, enabling strategic decision-making. Show less

For Global NTT Ltd.Managed a high volume of daily calls (up to 80 per day), maintaining high service standards and delivering solutions that met and often exceeded customer needs.Supported cross-functional teams by documenting and standardizing customer service processes, contributing to a 20% reduction in call handling time and improving resolution times.Assisted in training new employees by sharing best practices and effective strategies for managing high call volumes and meeting… Show more For Global NTT Ltd.Managed a high volume of daily calls (up to 80 per day), maintaining high service standards and delivering solutions that met and often exceeded customer needs.Supported cross-functional teams by documenting and standardizing customer service processes, contributing to a 20% reduction in call handling time and improving resolution times.Assisted in training new employees by sharing best practices and effective strategies for managing high call volumes and meeting SLA targets.Generated regular performance reports to track sales metrics, customer feedback, and service improvements, optimizing processes based on customer insights. Show less

Built the frontend design of a digital services application using Bootstrap, React JS. Created Wireframes in Figma to create the UI/UX for the mobile and web application. Helped the team in developing reusable UI design modules in React JS. Used Bitbucket for collaborating with the team and managing Git repositories.Used JSON, REST API for data transfer and to update the resources in the front-end. Implemented microservices like OAuth2 in the application for authentication. Used cloud… Show more Built the frontend design of a digital services application using Bootstrap, React JS. Created Wireframes in Figma to create the UI/UX for the mobile and web application. Helped the team in developing reusable UI design modules in React JS. Used Bitbucket for collaborating with the team and managing Git repositories.Used JSON, REST API for data transfer and to update the resources in the front-end. Implemented microservices like OAuth2 in the application for authentication. Used cloud functions in firebase to handle HTTPS requests. Show less

Worked in a fast-paced environment and handled busy service for over 300+ guests by effective time and team management.Managed food orders by using Squirrel’s Point-of-Sale system for menu management and service management. Trained staff on different stations and on using different POS systems. Efficiently performed the restaurant closing duties by delegating responsibilities.Managed inventory and performed stocking up duties for the rush hours. Monitored food quality and safety for… Show more Worked in a fast-paced environment and handled busy service for over 300+ guests by effective time and team management.Managed food orders by using Squirrel’s Point-of-Sale system for menu management and service management. Trained staff on different stations and on using different POS systems. Efficiently performed the restaurant closing duties by delegating responsibilities.Managed inventory and performed stocking up duties for the rush hours. Monitored food quality and safety for a great guest experience. Show less

• Repaired computers and laptops by troubleshooting and replacing components. Solved operating system problems while meeting deadlines.• Analysed the problems and documented that information for future purposes.• Improved customer satisfaction by assessing issues and providing best possible solutions.