Devsree Roy
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Devsree Roy Email & Phone Number

Assistant Manager at GIGA TECH Limited
Location: Dhaka, Bangladesh 5 work roles 4 schools
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Current company
GIGA TECH Limited
Role
Assistant Manager
Location
Dhaka, Bangladesh
Company size
47 employees

Who is Devsree Roy? Overview

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Quick answer

Devsree Roy is listed as Assistant Manager at GIGA TECH Limited, a with 47 employees, based in Dhaka, Bangladesh. AeroLeads shows a matched LinkedIn profile for Devsree Roy.

Devsree Roy previously worked as Application Support Specialist at Segmatek and Associate Consultant at Wipro, Bangladesh. Devsree Roy holds Msc In It, 3.42 from Jahangirnagar University.

Company email context

Email format at GIGA TECH Limited

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GIGA TECH Limited

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Profile bio

About Devsree Roy

About 6+ years experience in IT industry. Working experience on billing systems, managing experience on provisioning & operations, solving customer problems and maintaining system health check. Besides operations have hands on experience in process management, industrialization and improvement activities for both software development and service management.

Current workplace

Devsree Roy's current company

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GIGA TECH Limited
Giga Tech Limited
Assistant Manager
dhaka, dhaka, bangladesh
Website
gigatechltd.com
Employees
47
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5 roles

Devsree Roy work experience

A career timeline built from the work history available for this profile.

Application Support Specialist

Segmatek

Dhaka, Bangladesh

▪ Daily health check of Banglalink Interconnection System. ▪ Ensuring daily and ad-hoc report for relevant stakeholders. ▪ CDR validation during upstream up-gradation.▪ Revenue gap or dispute handle.▪ New report development according new service deployment.▪ Ensure smooth CDR processing and rating.▪ Ensure daily report for DWH and other relevant stakeholders. ▪ Handling audit data and change management.

May 2022 - Sep 2024

Associate Consultant

Wipro, Bangladesh

Dhaka, Bangladesh

▪ Ensure second level support for all services▪ Optimize and improve service uptime▪ Conduct and prepare report stakeholder satisfaction survey▪ Business impact analysis & follow up root cause of system incident▪ Ensuring service quality before and after any new system any integration, product launch and campaigns by performing necessary sanity. ▪ Ensure and execute administration, operational maintenance and end user support.▪ Ad hoc data support on stakeholder requirement & compliance issue.▪ Ensure regular follow-up of business complains.▪ Analyze the customer complains & resolution procedure.▪ To operate & execute system operations to meet business requirement and KPI.▪ Performing UAT, Maintaining UAT documents and history.▪ Weekly, monthly service reporting and presenting the report to stakeholder and solving the problem from root.▪ Ensures regular measurement and avoid interruption of maintaining the process.▪ Perform system monitoring of network component.

Nov 2017 - Apr 2020

Associate Software Engineer

Accenture

Dhaka, Bangladesh

 Ensure and execute administration, operational maintenance and end user support on billing system. Ensure regular follow-up of business complains. Analyze the customer complains & resolution procedure. To operate & execute billing system day to day operation to meet business requirement and KPI.  Provide stakeholder support and ad-hoc requirement. Weekly monthly service reporting. Ad hoc data support on stakeholder requirement & compliance issue.Stakeholder alignment: Stakeholder alignment for service interruption of planned development & integration work Communicate all sorts of incident with relevant stakeholder & update management accordingly though Mail Communication & awareness to business user regarding process, procedure, execution guideline, revenue leakage etc. as required. Ensures regular measurement and avoid interruption of maintaining the process

Oct 2016 - Nov 2017

Software Engineering New Associate

Accenture

Dhaka, Bangladesh

 Ensure primary level support for all services Optimize and improve service uptime Ensure 24/7 service monitoring support s for IT operations. Ad hoc data support on stakeholder requirement & compliance issue. Ensure regular follow-up of business complains. Analyze the customer complains & resolution procedure. Delivery service on time to meet business KPI. Provide stakeholder support and ad-hoc requirement. Weekly, monthly service reporting. Perform system monitoring of network component.

Jul 2014 - Sep 2016
Team & coworkers

Colleagues at GIGA TECH Limited

Other employees you can reach at gigatechltd.com. View company contacts for 47 employees →

OF Omar Faruk Omar Faruk Colleague at Giga Tech LimitedDhaka, Bangladesh View → MM Md. Mehedi Hassan Md. Mehedi Hassan Colleague at Giga Tech LimitedBangladesh View → SR S.M.R. Rafi S.M.R. Rafi Colleague at Giga Tech LimitedDhaka, Bangladesh View → FA Faisal Ahamed Khan Faisal Ahamed Khan Colleague at Giga Tech LimitedBangladesh View → FM Faisol Murad Faisol Murad Colleague at Giga Tech LimitedDhaka, Bangladesh View → SA Sheikh Anikul Islam Hani Sheikh Anikul Islam Hani Colleague at Giga Tech LimitedDhaka, Bangladesh View → MT Md. Tahmid Ashraf Chowdhury Md. Tahmid Ashraf Chowdhury Colleague at Giga Tech LimitedDhaka, Bangladesh View → CO Cheryl Odhiambo Cheryl Odhiambo Colleague at Giga Tech LimitedNairobi, Nairobi County, Kenya View → KH Khalid Hasan Khalid Hasan Colleague at Giga Tech LimitedRajshahi, Bangladesh View → MH Mehedi Hasan Adnan Mehedi Hasan Adnan Colleague at Giga Tech LimitedMirpur, Dhaka, Bangladesh View →
4 education records

Devsree Roy education

Bsc In Cse, 3.68

Uttara University

Hsc, Science, 3.50

Govt. Debendra Collage, Manikgonj

Ssc, Science, 3.81

Khan Bahadur Awlad Hossain Khan High School, Manikgonj
FAQ

Frequently asked questions about Devsree Roy

Quick answers generated from the profile data available on this page.

What company does Devsree Roy work for?

Devsree Roy works for GIGA TECH Limited.

What is Devsree Roy's role at GIGA TECH Limited?

Devsree Roy is listed as Assistant Manager at GIGA TECH Limited.

Where is Devsree Roy based?

Devsree Roy is based in Dhaka, Bangladesh while working with GIGA TECH Limited.

What companies has Devsree Roy worked for?

Devsree Roy has worked for Giga Tech Limited, Segmatek, Wipro, Bangladesh, and Accenture.

Who are Devsree Roy's colleagues at GIGA TECH Limited?

Devsree Roy's colleagues at GIGA TECH Limited include Omar Faruk, Md. Mehedi Hassan, S.M.R. Rafi, Faisal Ahamed Khan, and Faisol Murad.

How can I contact Devsree Roy?

You can use AeroLeads to view verified contact signals for Devsree Roy at GIGA TECH Limited, including work email, phone, and LinkedIn data when available.

What schools did Devsree Roy attend?

Devsree Roy holds Msc In It, 3.42 from Jahangirnagar University.

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