Devwshan Goonewardene (Mba) Email & Phone Number

Nugegoda, Wp, Lk

Sri Lanka

Accountable for ensuring the accuracy and integrity of the inventory system, continuously refining processes to improve efficiency, and driving operational enhancements to streamline inventory management and support overall business objectives.Leads a data-driven research team that supports a globally positioned EdTech marketplace, that facilitates connections between students and recruiters across more than 30 countries, driving international engagement and opportunities in education and employment.Develops and implements strategies to optimize processes, enhancing efficiency at the venture level by streamlining operations, reducing costs, and improving overall performance.Directs management efforts to achieve data excellence by deploying automation and re-engineering processes, focusing on improving data accuracy, operational efficiency, and overall system performance. Oversee the recruitment and development of a global data and research team, ensuring the acquisition and growth of talent to meet organizational manpower requirements and drive strategic objectives.

Sri Lanka

Over a three-year period, strategically enhanced the capabilities and performance of the Inventory Research team by implementing targeted training programs, optimizing team workflows, and fostering a culture of continuous improvement, resulting in increased efficiency and overall team effectiveness.Directs the seamless management of daily business functions for a 50-employee team, optimizing resource allocation, streamlining workflows, and driving operational improvements through strategic process analysis and policy implementation.Fosters a culture of continuous growth by mentoring employees through individualized development plans, preparing them for future leadership roles, and reinforcing team dynamics aligned with organizational values. Plays a key role in onboarding, training, and ensuring talent integration in collaboration with the people and culture department.Drives long-term success by spearheading the implementation of new initiatives, reviewing institutional partnerships, and ensuring timely project execution. Regularly communicates key insights and operational updates to senior leadership to align strategies with business objectives.

Sri Lanka

Led the day-to-day management of a 20-member team, optimizing workforce allocation through strategic rostering for both in-site and on-site central monitoring executives, while ensuring operational efficiency by consistently meeting established KPIs.Developed tailored weekly client reports and provided advanced security solutions, while driving customer satisfaction by implementing a structured complaint resolution process that significantly reduced recurring issues.Spearheaded regular operational reviews to identify process improvement opportunities and led the user acceptance testing and seamless client onboarding for the Swyftr delivery mobile app, ensuring alignment with business objectives.Collaborated with the Human Resources team to streamline employee onboarding and training programs, fostering skill development and aligning the team with company standards to drive overall performance and service quality.

Sri Lanka

Led the end-to-end client due diligence process for corporate customers, ensuring compliance with international regulatory standards and verifying the legitimacy of clients to mitigate potential risks.Actively monitored customer account activities to detect and prevent sanction violations, ensuring strict adherence to both internal policies and global compliance frameworks.Raised and addressed AML concerns, conducting in-depth investigations in accordance with HSBC's Anti-Money Laundering procedures, with a focus on high-risk transactions across the Middle East and Asia Pacific regions.Managed the processing of import and export remittances, providing seamless support to customers and corresponding banks while ensuring that all trade finance activities complied with international regulations.Maintained strong relationships with both customers and corresponding banks, addressing inquiries and ensuring the smooth execution of cross-border transactions, particularly in high-risk regions.

Sri Lanka

Led the verification, clearance, and update of all customer accounts, utilizing the HSBC Universal Banking System (HUB) to centralize and streamline customer information management for enhanced operational efficiency.Ensured rigorous document checks and compliance with regulatory standards during the customer account opening process, mitigating potential risks while maintaining service quality.Processed visa eligibility letters by liaising with relevant embassies and handled travel insurance claims by validating customer eligibility, and ensuring adherence to international travel guidelines and insurance criteria.Oversaw the entire lifecycle of Maldivian customers’ credit cards, from tracking credit card activity and redeeming bonus points to managing closures, issuing refunds for excess balances, and ensuring a seamless customer experience.Facilitated the cancellation of primary and supplementary credit cards, performed thorough checks for outstanding balances, and issued closure letters, ensuring compliance with financial regulations and customer satisfaction.

Six Sigma Yellow Belt

Certification ID: 859912

Master Of Business Administration - Mba, Master Of Business Administration

Postgraduate Diploma, Diploma In Strategic Management And Leadership