Devy Dellasari Email & Phone Number

Jakarta Metropolitan Area

- Maintain and develop strong relationships with customers, ensuring long-term retention and satisfaction.- Analyze customer feedback to identify trends and opportunities for service improvement.- Develop and implement retention strategies that reduce churn and increase customer loyalty.- Collaborate with sales and customer service teams to resolve issues and provide personalized solutions.- Conduct customer surveys and focus groups to gain deeper insights into customer needs and preferences.- Trained and mentored junior team members on customer service best practices, enhancing overall team performance.

Jakarta Selatan, Jakarta, Indonesia

- Generated leads and closed sales by conducting effective telemarketing campaigns and follow-ups.- Developed tailored marketing strategies to meet client needs, resulting in increased product uptake.- Managed and maintained a high level of customer satisfaction through proactive communication.- Coordinated with the sales team to drive cross-selling and upselling efforts, boosting revenue.- Prepared detailed sales reports and analytics, providing insights that helped refine marketing campaigns.- Exceed quarterly sales targets by 15% through effective lead conversion and relationship management.

Central Jakarta, Jakarta, Indonesia

- Handled day-to-day administrative duties, including document management and data entry, ensuring accuracy and compliance.- Provided support for internal departments, facilitating smooth office operations.- Prepared financial reports and assisted in pension fund management, contributing to process efficiency.- Coordinated meetings, events, and communications between staff, stakeholders, and clients.- Streamlined document filing processes, reducing processing time by 20%.- Managed confidential employee and pensioner records, ensuring data security and compliance with regulations.