Provide full clerical support, including customer service, checking reservations, training, inventory, taking messages, processing the incoming and outgoing mail.Understand and follow the billing procedures.Develop and implemented effective marketing and promotional strategies.Maintain spa revenue.Ensure guest requests for assistance are answered promptly and handled appropriately in a timely manner.Project an image of friendliness, professionalism and willingness to… Show more Provide full clerical support, including customer service, checking reservations, training, inventory, taking messages, processing the incoming and outgoing mail.Understand and follow the billing procedures.Develop and implemented effective marketing and promotional strategies.Maintain spa revenue.Ensure guest requests for assistance are answered promptly and handled appropriately in a timely manner.Project an image of friendliness, professionalism and willingness to provide personalized services to guests. Refer guest complaints related to Spa activities or treatments to management staff in accordance with departmental policies and procedures.Ensure all appropriate staff is informed of guests’ special needs and requests.Managed a team of 5 employees, providing leadership, coaching and performance management.Strictly adhere to the company’s lost and found policies and procedures.Follow all procedures when responding to any hotel emergency or safety situationAble to do Balinese Massage, Foot Massage, Facial Show less