Responsible for all billing, delivery and collection issues of the order. O2CEnsuring orders are released and payment collected per the credit policy of the company One stop answer for all order related query , ensuring that the delivery is as per the SLA/PI and technical and commercial issues are adhered . Payment is collected as per the terms of the PI. Negotiation and dispute resolution to get the payment on time. Ensuring all AR functions for settlement of payments, reco and Credit/Debit notes are taken care .Working with the Technical team to ensure that technical issues are resolved and repeat problems are taken care off. Handling Pan India wise team of 10 mbrs to resolve all techno commercial issues to ensure smooth cash flow .

• Multi tasked as an executive assistant and managed the entire office admin and operations.• Support and facilitation of Internal stake holders( managers and co-workers) – increased efficiency by 30%• Team meetings, Trade Shows and Fairs. • Implemented new communication methods – MIS system to get customer data and information .• Developed Vendor Mgmt System that ensured smooth processing and delivery of orders and helped tp the improvement of bottom line • Inventory Mgmt and control.• Improved admin policies • Elevated customer satisfaction index from 86% to 92% within two years• Ensured the swift resolution of customer issues to preserve customer loyalty while complying with company policies.• Trained CSRs, and contributed to significant improvements in customer satisfaction and sales.• Benchmarking a record-setting improvement in staff retention due to the success of employee-development and morale-building programs.• Consistently achieve record-high customer satisfaction rankings, improvements to the bottom line and turnaround of underperforming operations.

• Providing administrative support in organizing and conducting different preaching and counseling programs. Organizing seminars and conferences. Travelling arrangement , stay and tour .• Data entry of members into the system to develop spreadsheets for member contact and info. • Co-ordinating meetings, deciding the agenda, taking minutes etc. • Serving a growing membership in Congregation around Texas. • Work as a volunteer in providing counseling for depressed clients, through spiritual insights. • Helping the food for life program. Co-ordinating with different charitable institutions , organizing health camps, etc.

• Worked as a lead technician and major customer support / inventory specialist for the pharmacy. • Processing more than 300 prescriptions daily. • Handling the entire inventory for the pharmacy, which would include organizing, shelfing, ordering /re-ordering ,returns etc. • Responsible for the assignment board. • Major point of contact for the Medical/Medicare customers. • Handling customer support and dispute issues. • Training new recruits, developing skills and deciding work stations for them in lieu with Pharmacy Manager. • Handling Cash Register. • Responsible for the entire filing and stacking of prescriptions. • Major point of contact for the insurance company in terms of processing claims and customer complaints. • Had handled the store independently for more than months in absence of steady Pharmacy Manager.

Worked as an - Manager Administration and Infrastructure Coordinator . A versatile job description involving but not limited to the following • Budgeting and Planning - Department wise and Region wise. • Manpower Planning. • Capital Budgeting, Planning and Implementation - Department wise and Region wise. • Office space and equipment requirements, Travel and Tours, Communication Policy, Relocation Policy, Stationery, Dispatch etc. • Office Logistics (layout, storage and seating arrangements). • Contracts and Agreements (Maintenance and Service Contracts). • Office Safety and Security - Also hold additional charge as Safety Officer and Safety Coordinator for India Region • Coordination and interaction with Government, semi-government agencies and authorities (for compliance under the Shops and Establishments Act, Octroi, Sales Tax etc.). Also I liaised with Provident Fund Department and ESIC. • General administration and infrastructure activities for India Region. • Procurement - low value purchase up to US $ 10K. • Expatriate Administration and accommodation. • Conferencing and Office Entertainment .

Joined Oberoi group as a Management Trainee after completing Masters in Hotel Administration and moved to Corporate Administration as Jr Manager Admin with Dodsal group before moving to Exxon.