Senior Analyst
Current• Resolved over 200+ client concerns across multiple FMCG sectors by applying tailored industry insights, resulting in a 90% satisfaction rate and improved client retention.• Engaged with high value clients utilizing advanced analytical and clear, impactful communication skills to deliver custom solutions, provide clarity on product segmentation, enhancing dashboard functionality and providing perspectives on interpretation of datasets, leading to improvement in client satisfaction.• Developed and presented market analysis reports and strategic decks to both internal and external stakeholders, driving consumer insights for client onboardings, consulting projects, showcasing in-depth market analysis, client account turnover.• Collaborated with management and cross-functional teams to effectively handle 15+ daily client queries, streamlining process resulting in response time reduction and improved workflow efficiency.• Led a team of 3+ Junior Analysts by training and managing daily workflow, ensuring timely delivery of high-quality client responses and data inquiries which enhanced team productivity and improved response accuracy.