Devyani Sharma Email & Phone Number

Mumbai, Maharashtra, India

• Responsible and accountable for coordinating Incident management between multiple IT projects/groups directed toward strategic business and other organizational objectives.
• Sending Major incident notifications to all the relevant stakeholders.
• Immediately initiating the troubleshooting bridge call and engaging the relevant stakeholders.
• Engaging the technical manager and technical teams to provide updates.
• Responding to all the queries about the Priority Incidents on the Circle.
• Develop and implement extensive security plans, policies and procedures to protect personnel, assets and information.

Navi Mumbai, Maharashtra, India

Tools and Technologies: ServiceNow, AWS Cloud, JIRA, GIT, Ansible, Kubernetes, Docker- Worked as bridge between resolver groups and the customers in the organization- Requirement gathering and suggesting the most appropriate possible solution through requirement analysis, feasibility analysis, and detailed design solution documents. - Enhanced the client.

Ahmedabad, Gujarat, India

Professional having more than 5 years of experience in Incident management profile. Having experience in bridge management, communication management and escalation management. ITIL V4 certified.