Devyn Drake-Brockman Email & Phone Number

Perth, Wa, Au

Perth, Western Australia, Australia

As General Manager Technology Architecture & Innovation, I lead the technology innovation and architecture function at HBF, ensuring successful execution and seamless integration of multiple new technology assets into production. My primary focus has been driving the transformation program, ensuring every technical component was operationally ready and aligned with HBF’s strategic goals to Drive Policy Growth and Retention and increase Business Efficiency.* Showcasing industry experience by serving as a Senior Program Leader on the Transformation Leadership Team composed of over 350 employees.* Led multiple critical delivery teams across Data Migration, Cyber Security, Application Monitoring, Disaster Recovery and Technical Implementation. * Implementation and Operational readiness oversight of Salesforce CRM and Marketing Cloud, a Policy and Claims management engine (Ensure) and new digital assets including the HBF Website, HBF Member Portal and the HBF App.* Developed a comprehensive Data Reconciliation Framework for HBF, providing a top-down view of technical and financial reconciliation and business validation data, instilling confidence across the Senior Leadership group that current data had accurately converted from source to target systems.* Provided strategic leadership and guidance to strengthen Architecture and Business Analysis capabilities as HBF transitioned to a new Change Engine operating model post-transformation. * Monitored multiple program workstreams against Program KPIs providing Senior Leadership with regular progress updates against Transformation program delivery timelines and tracking of benefits delivered against KPIs.

Perth, Western Australia, Australia

As the Head of Business Analysis, I was instrumental in establishing and developing the Business Analysis Chapter from its inception. My focus was enhancing business analysis across 10 key delivery workstreams to drive successful project outcomes aligned with HBF’s strategic goals.* Optimised program outcomes by defining future Core Insurance capabilities, expanding team capacity, and fostering continuous improvement through enhance governance and collaboration.* Enhanced delivery excellence by strategically identifying and defining HBF’s future Core Insurance capabilities, ensuring cohesive alignment across all delivery squads to optimise program outcomes. * Managed organisational growth and enhanced team capacity and capability by driving the successful recruitment and onboarding of over 20 new Business Analysts into multiple delivery workstreams including CRM, Core, Member Portal, App, Website, Data Migration, and Integration. * Drove process governance and continuous improvement through the establishment of regular Business Analysis Chapter sessions, fostering a culture of knowledge sharing and collaboration that significantly enhanced HBF’s analytical capabilities.

As part of HBF's Transformation program I lead a team of business analysts to deliver software and process change as part of HBF's Transformation Programme using Process Excellence and Agile practices.Key Achievements:- Demonstrate industry expertise and confidence as the Chapter Lead for over 50 Business Analysts- Designed the HBF Business Capability framework which was used as the foundation for HBF's Transformation program delivery.- Creation of HBFs Business Analysis Standards and Best Practices

Perth, Australia

Perth, Australia