Devyn Hammond Email & Phone Number

NGA, Springfield, VA

• Provide a wide-array of office administration, meeting and conference, and communication support and services.
• Develop, maintain, communicate, implement, and support the completion/maintenance of standardized organizational planning documents (Concept of Operation and Business Continuity Plans).
• Schedule and coordinate meetings, calendars, and events; maintain electronic and hard copy files and folders in accordance with customer Records Management practices
• Research, coordinate, and respond to Requests for Information (RFIs); and prepare reports, presentations, and papers.
• Schedule facilities and meetings, develop agendas, assist conference and working group coordinators and assist with the overall execution of the conference plan; taking notes/minutes; and prepare Executive Notebooks.
• Develop a comprehensive communications plan, develop and maintain the organization’s image and identity; promote the organization; clearly articulate the organization’s point of view; determine methods to best reach.

Washington D.C. Metro Area

• Perform numerous official passport and visa applications, and applicable cover letters and payments, averaging 60 completed passports and 60 completed visa applications each month
• Provide courier services between the FBI HQ and 50+ foreign embassies and the Department of State (Special Issuance Agency (SIA))
• Provide customer service support via phone and email as well as performing walk-up helpdesk services for immediate assistance, on a rotating basis
• Review and remain aware of applicable regulations and appropriate policies and procedures governing passport and visa issuance and renewals
• Collaborate and coordinate with government personnel and agency points of contact and perform expedited applications whenever needed
• Completed the ‘Passport Acceptance Agent Training’ required by the State Dept (SIA)

Reston, Virginia

• Perform various administrative functions, to include creating and updating excel spreadsheets, review expense reports for accuracy, attend various internal meetings, take notes, and distribute mail/packages
• Compile candidate books for customers to review, which are comprised of resumes, certifications, and other applicable information, as well as performs research on candidates via LinkedIn
• Format candidate resumes into the corporate template, research candidates via online databases, and update their internal ‘candidate profile’ information within corporate database
• Responsible for filling-in for the Receptionist intermittently, and field and transfer incoming calls
• Create individual and reoccurring meetings via Outlook and setting meeting reminders for various staff

Fredericksburg, Virginia

• Performed a wide-array of administrative functions, to include answering calls, maintaining schedules, scheduling equipment repairs, ordering office supplies, and managing sensitive customer information
• Took meeting notes, drafted meeting agendas, and coordinated travel for staff members
• Answered calls, took messages, checked the mail and opened or distributed it as appropriate
• Managed invoicing system by tracking hours, noting payments received, and preparing/sending invoices
• Reviewed and maintained foreign passport database, drafted letters and liaison with DoD confirming foreign passport info and holding status, and report when passports were returned through official means
• Drafted and/or edited presentations, letters, memos, and other correspondence using MS Office