Devyn Hanselmann Email & Phone Number

Manage an active onboarding portfolio of 50+ client companies (company sizes ranging from 2 - 50 employees)Onboard new clients which include 3 - 10+ client meetings, managing software integrations (payroll software, Zapier, CompanyCam, etc.), and managing macro scopes for payroll data.Project and timeline management for software integrations and macro builds for clients.Create content and resources for training new and existing clients (videos, pdfs, etc.)Communicate and collaborate with other departments (Sales, Customer Success, Support, Operations, Product, etc) to ensure effective feedback loops and implementation of initiatives.Help develop onboarding metrics to accurately track onboarding health and success.Help with enablement initiatives for the onboarding team and relay feedback to department managers.

Wellfleet, Massachusetts, United States

Manage the customer service and revenue operation (Fee Division) for Cape Cod National Seashore. Hire, onboard, train, and supervise 20 seasonal employees seasonally. Oversee eight customer service locations that gross more than 2 million a year. Provide excellent, human-first, customer service to hundreds of park visitors. Cultivate lasting relationships with local stakeholders. Manage multiple projects at once and prioritizing work to reach organizational goals. Manage all accountable property for fee division and oversee the balancing, depositing, and cash management of over 2 million in park funds. Create an inviting, positive, and growth-centric workplace for all fee division employees through cross-training opportunities and inclusive and diverse hiring practices. Cultivate relationships with organization staff, local stakeholders, and government to ensure positive visitor/staff experience and inter-governmental cooperation.

Ashford, Washington

Lead the customer service and revenue operation (Fee Division) for Mount Rainier National Park. Hire, onboard, train, and supervise up to 20 seasonal employees seasonally. Oversee two customer service locations that gross more than 2 million a year. Provide excellent, human-first, customer service to hundreds of park visitors. Manage multiple projects at once and prioritizing work to reach organizational goals. Manage all accountable property for fee division and oversee the balancing, depositing, and cash management of organizational funds. Create an inviting, positive, and growth-centric workplace for all fee division employees through cross-training opportunities and inclusive and diverse hiring practices. Cultivate relationships with organization staff, local stakeholders, and government to ensure positive visitor/staff experience and inter-governmental cooperation.

Hawaiian Islands

Help to end poverty and increase climate resilience by helping the University of Hawaii - Hilo, and the community with sustainability practices. Create data management systems to gather sustainability data. Manage multiple projects at once and prioritize work to ensure goals are met. Create meaningful and lasting relationships with university staff, local stakeholders, and students. Implement the Sustainability Tracking Assessment and Rating System to gauge the university's sustainability score. Lead a team of sustainability coordinators that stretched across 3 of the Hawai'i Islands.

Mount Rainier National Park - Ashford, Wa

Acadia National Park - Bar Harbor, Me

Lincoln, Nebraska

Beatrice, Ne

Cimarron, New Mexico

Responsible for the sales and management of six remote customer support and retail operations. Supported all backcountry stores and employees and helped resolve issues and sale challenges. Ensured the success of each backcountry store and made suggestions to boost revenue. Implemented employee and store trainings. Organized, inventoried and facilitated the movement of all incoming and out-bound merchandise. Managed stores’ customer pending charges. Practiced continually learning by keeping up-to-date knowledge on all products sold in stores. etc.

Cimarron, Nm

Managed the support desk for 1 of the top 20 outdoor retail stores in the country. Provided excellent customer service and support. Helped customers with merchandise and trek related questions. Filled, packaged, processed and mailed online orders. Managed the store's telephone and directed calls. Resolved customer’s complaints and problems. Trained employees. Continually learned about new products to better help the customers.

Lincoln, Nebraska Area

Managed the daily operations of a busy chiropractic office. Provided excellent customer service and ensured the success of each patient. Managed all communications for the office including phone, email, mail and social media. Collected patient payments and demographics. Scheduled appointments. Verified insurance benefits. Balanced daily transactions. Maded patient appointment reminder calls. Maintained/ ordered office supplies. Gave informative presentations to patients. Developed x- rays. Taught active therapies to patients (stretches & exercises). Set up patients on passive therapy treatment (electro-stimulation). Gave office tours.

Bachelor Of Arts (B.A.), Psychology

Education record