Account Manager
CurrentWorking as a team, clients are divided among 4 - 6 account managers at Fineline. In addition to maintaining my own clients, I provide backup support when needed to the rest of the team. In this role, I speak directly with clients via phone, email, Zoom, and Microsoft Teams. I’ve trained multiple account managers as new hires to get them up to speed with expectations and SOP in the field. I regularly help clients with their grant or purchase order spend, upholding contracts, and both maintaining and growing client relationships.