Processed applications from Nevada residents to determine eligibility for a variety of public assistance and health-related programs such as food stamps and MedicaidPreformed verification activities against documentation submitted by applicants to validate authenticityCoordinated with employment and training services for applicant assessments, vocational guidance, and educational services Adhered to and stayed in compliance with all State and Federal regulations for granting, denying, and revoking benefits Interviewed applicants and recipients, explained eligibility, and elicited information to determine which public assistance programs would be relevantAssisted applicants in completing applications and followed up on missing documentationAdhered to all SLAs set by the State program for processing applications

Maintained a high level of professionalism with customers, suppliers, and company partnersMaintained excellent rapport with clients’ field account representativesUtilize phone systems to receive inbound customer service calls and troubleshoot issuesCreated and maintained records including personnel files, bills of landing, vehicle key ledgers, equipment maintenance checklists, safety spreadsheets, and truck routesPlanned, scheduled, and executed daily tasks for self and team with focus on DOT rules and regulations, guidance, training, assessment, and official policy and procedure enforcementPrepared and conducted daily business and transportation health/safety meetings, equipment checklists, shipping/receiving checklists, and monthly vehicle safety checklistsAssisted in loading and unloading company truck deliveries within set timeframesResearch third-party vendors and repair services for company vehiclesInspected orders for accuracy and quality prior to shipmentRan routes for drivers when unavailable to work their scheduled shifts