Devynn Honey Email & Phone Number

Cumming, Georgia, United States

• Contact several different health insurance companies on a daily basis to verify patient benefits and explain those benefits to both new and returning patients.• Ensure patient privacy by practicing HIPAA laws and keeping my computer and surrounding area secure.• Manage patient complaints and rectify issues to complete satisfaction.• Collect copays and account balance payments and update account records.• Update office calendars with new appointments and accommodate last-minute schedule changes.• Provide clerical support to all team members to improve office efficiency and enhance productivity.• Receive and screen high volumes of internal and external communications.• Greet patients and offer additional services, maintaining exceptional customer satisfaction.• Contribute to the success of the office by accurately coordinating records, supplies and paperwork.• Support office needs including taking messages, scanning documents and routing business correspondence.• Maintain front office cleanliness and organize supplies to increase productivity.• Answer many daily phone calls to direct inquiries, answer customer questions and schedule appointments.• Review safety, health and sanitation processes throughout all areas and follow protocol to promote security and safety.

Cumming, Georgia, United States

• Preserved, restored and improved body movement of clients through assisted stretching techniques.• Helped increase clients' range of motion, as well as got them back to a more comfortable way of living.• Answered phone calls to assist clients with scheduling, as well as addressing their questions and concerns.• Maintained sanitation throughout all areas and followed protocols to promote security and safety.• Managed caseload of multiple sessions daily using certified stretching techniques.• Recorded progress of every client after each visit to document injuries, progressions, modifications, etc.• Maintained client satisfaction by providing exceptional customer service throughout the entirety of their session, from check-in to check-out.

Smyrna, Georgia

• Maintained guest satisfaction by making them feel welcome and anticipating their needs.• Handled customer complaints with empathy, and diffused situations with little help from management.• Kept composure during busy times and did my part to maintain the flow of the restaurant.• Self-motivated in providing help in different roles around the restaurant without being directed by management.• Answered telephone calls promptly and in a professional manner.

Suwanee, Georgia

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.• Answered customer telephone calls promptly and in an appropriate manner.• Supported customer needs by fielding diverse questions about issues such as available merchandise, current prices and upcoming company changes.• Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.• Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.• Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.• Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.• Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.• Kept orderly and accurate accounting records by monitoring cash office reconciliation.