Devynn Woods Email & Phone Number

Wilmington, Delaware, United States

Philadelphia, Pennsylvania

New Castle, De

New Castle, De

Assign Lead Opportunities for potential National Account CustomersDraft Service Order Agreements for National Business Sales RepresentativesHandle Lead and Order Escalations Assisted National Sales Representatives with Order Acceptance and Submissions

Provide technical and customer service assistance to authorized contracted technicians in the COMCAST & TIME WARNER footprints.Provide customers with ETA for scheduled appointmentsHandle Escalations to supervisors for troubleshootingProvide Acting Supervisory Assistance

Providing assistance to company Mortgage Lending Officers with their registration and compliance to the U.S. SAFE Act of 2010

Collected payments for 0-120 Day Delinquent Retail Service Accounts via outbound dialerAssisted accounts with delinquent accounts

Provided customer service for inbound calls regarding customer accountsReceived payments for customer accountsEstablished new customer accountsProvide assistance with TroubleshootingOffer customer promotions and upgrades( *Was a top upgrade performer among all CAEs*)Call Volume average 200-300 customers daily (overtime included)

Provided telecommunication assistance concerning maintenance and installation orders to outside plant technicians in Delaware and South Eastern Pennsylvania.Contacted customers to confirm maintenance and installation orders were completedPerformed Dispatch Duties such as tech assist, daily customer contact concerning regarding daily workload and daily scheduling installation orders and repair tickets from daily workload to technicians in Delaware, and Chester, Delaware and Philadelphia Counties in South Eastern PA. (overtime included)Performed payroll duties such as correcting payroll hours for the service center. Also assisting with correction for outside plant techniciansPerformed various individual & group project management assignmentsPerformed administrative duties that included approving work and vacation schedule requests, maintaining work and vacation schedules as well as maintaining and ordering supplies for the office supply room.Performed Benefit Administrative duties for approximately 60 employees on daily basis. I was responsible for the daily retrieval of absence messages left via voice mail and proper documentation of daily absences, Short Disability and Leave of Absence for all Maintenance Administrators and Local Managers for the Dispatch Resource Center which distributed to all Local Managers and Regional Directors covering Delaware and Chester, Delaware and Philadelphia Counties of South Eastern PA.Performed System Administration duties such assisting Maintenance Administrators, Local Managers and Technicians with accessing the necessary systems to perform their daily functions.Provided system identification and access to center maintenance administrators, center management, outside technicians and assistant managers.Performed training duties for the center and outside technicians when needed.Provided various system, function and safety training for All Maintenance Administrators and Local Managers.

Provided accurate directory listings from our directory database via inbound calls from customers in Delaware and Pennsylvania.

High School Diploma

Education record

Business Administration

Business Administration