Design most optimal business solution by interpreting and translating customer requirements into different service offering that aligns to the vision and strategy of the groupAddress all customers’ needs to ensure that Value becomes the preferred Logistics service provider.Develop an in-depth knowledge of the customer to offer a tailored solution to meet the customer’s needs.Monitor customer trends, distribution patterns and size of loads to identify deviations from original understanding of the customer and more specifically on how the quote was originally calculated. (Benchmarking for operational improvement) Find creative and innovative solutions to resolve customer issues with focus on operation improvement to reduce costCalculate customer profitabilityAnalyse Truck rental branches monthly performance (Revenue and cost analyst)Time and motion studiesVehicle routing and schedulingAnalyse Competitors and Market PerformanceManage and take ownership of the process when new accounts are landed. This will involve the coordination of various departments. (Operation, Dedicated fleet, Invoicing, Value Truck rental, Logistics, linehaul) Identify weaknesses within Value operations and admin departments and put in corrective action.Advise the sales team on alternative methods of quoting to ensure that the customers receive the affordable rate.Collate information from sales teams to report back to executives for future planning.Create Sales pricing templates with different discount structures.Calculate rates within the different divisions (Truck rental, Full Maintenance lease, Dedicated distribution, Destination trips, Linehaul, Cross border trips)Administrative requirement such as Monthly fuel and annual increase adjustments

During my studies I assisted the lecturer with the grading of test papers/assignments within the Logistics Management Department

Training alongside managers/directors, receiving and executing task. Work with other managers to plan and direct the workflow of the organization.Setup policies to meet goals.Evaluate work output.Work in different departments to gain perspective, including marketing, sales, customer services, purchasing, merchandising, and HR departments.Handle established accounts to gain familiarity.Adhere to guidelines of formal written training program with periodic evaluations.Achieve a passing score in all areas of the management training program.Participate with HR management in interviewing, hiring, and training employees.Use company reports to analyze sales, gross profit Identify trends and recommends proactive or remedial action to manage business situations.Work with and through management to develop and implement actions that protect company assets and profitability. Relieve contract manager that included daily client engagement, contract SLA management, office staff management, driver management, client invoicing, track and approve actual expenditure against budget.