Key Accounts Manager: (January 2007 to Date)Basic Tasks:1.Client Liaison: Set meetings with clients at regular intervals (weekly, fortnightly or monthly) to ensure that service levels are maintained according to original expectations.Meeting with clients on an ad hoc basis to give attention to their immediate needs.2.Recruitment: Assisting clients with sourcing new outsourced staff members.Introducing candidates to the client for interviewing.Signing employment contracts with new staff once approved.3.Legal Assistance: Ensuring that clients have instant access to the best legal advice on labour / industrial relations matters.Assisting clients with any labour law / discipline issues.•Conducting formal consultations with relevant staff member(s), and recording such.•Issuing warnings.•Initiating formal disciplinary enquiries when required, and bringing the evidence against the relevant employee(s) during such enquiries.•Attending CCMA hearings and providing necessary evidence on behalf of the client.4.Administrative AssistanceAssisting clients with compiling timesheets.Passing on all HR related paperwork to the Wages Dept.Acting as a liaison between the client and the Wages Dept.Assisting staff members with any and all pay queries.Following up with clients when their accounts might have fallen into arrears.5.Bargaining Councils: Staying on top of the basic rules and regulations governing the various bargaining councils, including:•MEIBC / NBCRFLI / MIBCO6.Managing Site ManagersPeriodic visits to the client would also include meetings with the relevant site supervisors / managers to make sure that they have everything they need to fulfil their function as required.7.Staff MeetingsChairing meetings with outsourced staff at specific clients as required.8.Strikes: Working for a labour broker includes assisting clients with the whole strike process. 9.Managing Personal Protective Equipment (PPE – Boots, overalls, etc.)