• Processing price updates for new/changed items and marketing initiatives such as promotions and discounts. This also includes item authorization and discontinuation.• Determining discrepancies, unauthorized items/suppliers, scanning issues, and other pricebook related issues; making necessary corrective actions and preventive measures.• Analyzing promotional performance using Power BI and make recommendations regarding future promotions based on analysis.• Executing store level merchandising procedures including ordering, receiving, markup/markdowns, and pricing.• Working with Vendors to electronically receive pricebook and invoice information.• Supporting category team, suppliers, managers to resolve store level pricing issues.• Managing coordination and communication of price download activities.

• Ensured Accuracy and correctness of information on audit results, invoice processing and adjustments made by Market managers.• Identified all discrepancies between supplier invoices and Pricebook setup. Communicated discrepancies to responsible parties and followed up for resolution.• Compared audit result with past audits, identified problematic areas and provided solution to dealers and managers.• Prepared, and monitored accounts payable aging, and reconciled suppliers accounts to update current payables.• Collaborated with AP team to process accounts payable transactions accurately and timely. Retrieved and posted EDI/Paper invoices to accounting software.• Liaison with Category managers, market managers and store operators to enforce company accounting standards and procedure to track inventory movement, charges, paid outs etc.

• Provided help and advice, as well as identified sales and opportunities in order to drive business growth.• Maintained customer satisfaction by monitoring, evaluating, and auditing food, beverage, and service offerings.• Increased YTY sales by 23% in 2018. Awarded twice for delivering exceptonal services.• Implemented operational strategies and effectively built customer and employee loyalty.• Handled problematic customers and clients to assist floor employees and maintain excellent customer service.• Maintained operations by implementing policies and standard operating procedures, implementing production, productivity, quality, and customer service standards.• Accomplished restaurant objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining management staff.• Knowledge of budgets, inventories and cost controls for FOH and BOH

• Actively listen and engage clients in conversation to understand their individual needs.• Manager over 100 calls per day.• Taken ownership of resolving and preventing client problems, ensuring that each and every client received personalized and effective solutions.• Explained policies and products to customers, determined eligibility for certain programs or resolutions.• Answered questions, received complaints, did troubleshoot with customer to find solution.

• Using E-file software to file personal taxes on behalf of CRA• Identify the appropriate solution for clients on a case-to-case basis• Calculate tax payments, Complete clients’ tax documentation• Answer tax- and finance-related questions• Review data on reports and detect possible errors.