Mohammad Kamruzzaman Dewan Email & Phone Number

Dhaka, Bangladesh

Dhaka

Gulshan-1,Dhaka

--Advance level experienced hotel operations software such as MICROS OPERA & FIDELIO - Familiarity & work hand skill in Pre-Opening hotel- Monitor Daily operation- Room Inventory- Departmental administration work- New crew hire, Training, Performance review etc.- Cost Management- Handle Guest Complain- Managing Front Office Team- Monthly, Yearly budget- Credit Limit- E-Marketing.- All GDS & Online Travel Agent booking.- Revenue Statement… Show more --Advance level experienced hotel operations software such as MICROS OPERA & FIDELIO - Familiarity & work hand skill in Pre-Opening hotel- Monitor Daily operation- Room Inventory- Departmental administration work- New crew hire, Training, Performance review etc.- Cost Management- Handle Guest Complain- Managing Front Office Team- Monthly, Yearly budget- Credit Limit- E-Marketing.- All GDS & Online Travel Agent booking.- Revenue Statement Report- Sale & Marketing Hotel room and product. Show less

Manama, Kingdom Of Bahrain

- Working in Front Office department and managing operations.- Property Management System Micros Opera.- Monthly & Yearly budget for Department.- Prepare Monthly & Yearly Front Office report for GM/CEO.- Prepare Daily, Monthly, and Quarterly & Yearly Guest Nationality Report for Ministry of Interior CID department. - Prepare Daily, Monthly, and Quarterly & Yearly Guest in House Immigration Report for Ministry of Tourism department.- Managing online booking and travel… Show more - Working in Front Office department and managing operations.- Property Management System Micros Opera.- Monthly & Yearly budget for Department.- Prepare Monthly & Yearly Front Office report for GM/CEO.- Prepare Daily, Monthly, and Quarterly & Yearly Guest Nationality Report for Ministry of Interior CID department. - Prepare Daily, Monthly, and Quarterly & Yearly Guest in House Immigration Report for Ministry of Tourism department.- Managing online booking and travel agent reservation.- Monitor Staff performance & having appraisal for staff.- Having administration task for front office like Monthly attendance for Salary, Leave, Vacation, Overtime, Sick Leave etc.- Taking interview & recruit new crew for department.- Guest Check in, Check out, Billing, Cashier Handling, Rebate, Paid out, Transportation support etc.- Monitor bill for long staying corporate & individual guest.- Handle guest request, Guest complain and resolved.- Settlement bill for corporate company & Travel agent like City ledger, LPO, Billing Instruction & Voucher.- Exchange and settled guest bill by Cash, Foreign currency or Credit card.- Work under pressure & able to manage quick decision for prompt action.- Manage team & shift operation. Show less

Abu Dhabi, Uae

- Opera PMS Hotel Software V 5.0 for Front Office Operations- Guest Check In/Out, Meet & Greed the Guest.- Cashier Handle, Rebate, Paid Out, City Ledger, Transportation bill etc.- Manage Shift operation & Team leading.- Back up Shift Report, and emergency report.- Room allocation for VIP guest, VIP amenities etc.- Handle guest complain & service recovery according to guest complain.- Attend guest telephone for Room Reservations & all others inquiries.- Update all… Show more - Opera PMS Hotel Software V 5.0 for Front Office Operations- Guest Check In/Out, Meet & Greed the Guest.- Cashier Handle, Rebate, Paid Out, City Ledger, Transportation bill etc.- Manage Shift operation & Team leading.- Back up Shift Report, and emergency report.- Room allocation for VIP guest, VIP amenities etc.- Handle guest complain & service recovery according to guest complain.- Attend guest telephone for Room Reservations & all others inquiries.- Update all product knowledge in Hotel & Outside of Hotel- Update hotel product knowledge about Hotel outlet promotions & Hotel Rooms.- Support & help Manager on duty in front office.- Taking responsibility on work-Make quick decision while handle guest complain- Assign room & amenities for VIP & regular guest.- Handle room reservation for walk in guest and over phone.-Attend telephone call as per Rotana standard by three rings.-Communication with in house & external gust by call, e-mail etc.- Share information between team member & department using afternoon Briefing, Log Book, E-mail, or by phone or mobile. Show less

Dhaka, Bangladesh

-Worked in Micros Operas in Front Office Operations.-Guest relation service like Guest Check in, Check out, Billing, -Cashier Handling, Rebate, Paid out, Transportation support etc.-IT Support for guest & office staff computer.-Monitoring front office work like foreign currency report, Credit card report, & advance bill payments report.-Handle customer complain, Guest focus, Request & prompt service etc.-Work under pressure & able to manage quick decision for prompt… Show more -Worked in Micros Operas in Front Office Operations.-Guest relation service like Guest Check in, Check out, Billing, -Cashier Handling, Rebate, Paid out, Transportation support etc.-IT Support for guest & office staff computer.-Monitoring front office work like foreign currency report, Credit card report, & advance bill payments report.-Handle customer complain, Guest focus, Request & prompt service etc.-Work under pressure & able to manage quick decision for prompt action.-Manage team & shift operation. Show less

Dhaka, Bangladesh

Job Responsibility:• Maintained & Monitored hotel operations software “MICRO’S FIDELIO”,• Monitoring Micros Server & Workstation.• Managed more then 100 clients with LAN, Wireless & Internet support for guest & Administration.• Maintained the Staff Leave & Salary statement, Arrange, organized & monitor different types of promotional training for employee, Employee Recruiting, Hiring & advertisement.• Managed employee job record, academic & professional experience… Show more Job Responsibility:• Maintained & Monitored hotel operations software “MICRO’S FIDELIO”,• Monitoring Micros Server & Workstation.• Managed more then 100 clients with LAN, Wireless & Internet support for guest & Administration.• Maintained the Staff Leave & Salary statement, Arrange, organized & monitor different types of promotional training for employee, Employee Recruiting, Hiring & advertisement.• Managed employee job record, academic & professional experience record.• Look out various types of facility such as salary, provident funds, Medical / Casual/Maternity/Festival Leave, Festival bonus, yearly increments, Performance allowance and Overtime, employee promotion, Appraisal system, shifting roster, Training etc. Show less

Master Of Business Administration (Mba), Mis & Hr, 3.33

Activities and Societies: HR, Business & MIS Operation and Management MBA

Bachelor Of Science (B.Sc.), Computer Science

Computer

H.S.C, Science

Science