Dewayne Bailey Email & Phone Number

Houston, Texas, United States

Houston, Texas, United States

Houston, Texas, United States

Houston, Texas Area

Delivered consistent business growth through revenue generation, account management, employee supervision, and contract negotiations for a leading provider of uniforms and workplace supplies.HIGHLIGHTED ACHIEVEMENTS & RESPONSIBILITIES Managed $10M in annual revenue from service contracts and ancillary product sales. Ranked in the top 15% of all District Managers (75th out of 503) based on growth, retention, and sales. Built and developed a high-performing team of 15+ employees, including ten direct reports. Achieved >92% customer satisfaction ratings by motivating team members to deliver exceptional service. Increased customer retention by renegotiating contracts and providing long-term business solutions. Developed and implemented strategies to support district objectives, ensuring they exceeded company goals. Analyzed weekly revenue data to identify and cultivate relationships with the district’s top 52 customers. Monitored and evaluated staff performance to promote continuous improvement. Collaborated with other business areas to optimize the customer experience through streamlined service delivery. Partnered with sales organization to identify growth opportunities, build pipelines, and execute new agreements. Protected the firm against financial losses by conducting outbound calls and collections on outstanding AR balances.

Guided daily operations to ensure the successful delivery of Enterprise products to internal and external customers.HIGHLIGHTED ACHIEVEMENTS & RESPONSIBILITIES Increased sales by up to 27% YoY through expert planning and management. Established and maintained a positive employee culture focused on customer satisfaction and safety. Reduced operational expenses >19% by exercising financial discipline. Provided leadership and direction to all employees according to established policies, procedures, and best practices. Managed vendor relations to facilitate desired service levels. Handled scheduling and transportation logistics to support effective inventory management. Utilized company technology to assist clients with reservations, payments, and any other issues or requests. Innovated methods to boost service revenues and ancillary sales.

Mcallen, Texas Area

Upheld and enforced local, state, and federal laws by initiating, planning, and conducting complex investigations involving violations of Title 21 U.S. Code, including the Control Substance Act.HIGHLIGHTED ACHIEVEMENTS & RESPONSIBILITIES Conducted 10+ complex investigations annually into alleged or suspected violations of narcotics laws. Gathered key evidence through interviews with complainants, witnesses, and suspects. Leveraged strong written and verbal communication skills to prepare investigative reports and provide testimony as a witness before grand juries and trial courts. Supported routine and special operations by engaging in various law enforcement activities, such as surveillance, undercover activities, interrogations, and arrests. Adhered strictly to all legal and organizational requirements while executing search warrants, administering the oath for affidavits, serving administrative and grand jury subpoenas, and all other work-related tasks.

Houston, Texas Area

Supported organizational integrity by conducting investigations into possible employee misconduct related to fraud, bribery, theft, embezzlement, collusion, conflict of interest, and other infractions.HIGHLIGHTED ACHIEVEMENTS & RESPONSIBILITIES Employed due diligence to verify that all investigative procedures and findings conformed to Federal, Department of Homeland Security, and USCIS policies. Maintained the security and confidentiality of sensitive information while pursuing elements of proof, developing investigative leads, and collecting evidence. Worked with other investigators to obtain documents maintained exclusively by external departments and agencies. Utilized a variety of enforcement databases to perform research and conduct queries on subjects under investigation.

Houston, Texas Area

Conducted audits to ensure operational and fiscal accountability within DHS and on behalf of FEMA.HIGHLIGHTED ACHIEVEMENTS & RESPONSIBILITIES Identified overbillings totaling >$250,000 during an investigation into hotel fraud. Ensured compliance with Generally Accepted Auditing Standards (GAAS) and Generally Accepted Accounting Principles (GAAP) while conducting audits. Investigated, determined, and reported on whether cities properly accounted for disaster-related costs and if such costs met eligibility requirements for funding under FEMA’s disaster assistance program. Prepared audit reports and summaries regarding DHS programs and operations, which included findings, applicable citations, and recommendations for any necessary corrective actions.