Dewayne Brewer Email and Phone Number

• Build key relationships to provide outstanding customer service.• Provide and recommend solutions to the customer.• Quote parts and equipment to the power generation and industrial industries.• Place and receive purchase orders.• Keep up with product and service information and updates.• Answer customers' questions and send additional information as needed.• Data entry and other miscellaneous office management tasks.

• Increased overall sales and average order size by up-selling and offering special promotional items. • Suggested alternative products when requested product is not available.• Evaluated and processed customer inquiries to insure all engineering requirements are met. • Provided pricing quotes, stock availability, and required equipment modifications.• Increased monthly sales by performing proactive follow-up on outstanding quotes.• Validated all purchase order details for accuracy to support on time delivery and customer satisfaction.• Ensured all monthly departmental sales goals were met by successfully completing all open order activity reports.• Collaborated with Application Engineers, Account Managers, Quotations Specialist, and other branch personnel to provide competitive quotations.• Improved inventory reconciliation by issuing return merchandise authorization to customers to expedite product returns.

• Ranked consistently as Analyst with the highest call volume and greatest percentage of documented customer issues successfully resolved.• Ranked consistently as top Analyst in terms of customer satisfaction.• Facilitated proprietary software installations and system configurations by remotely accessing client site hardware through VPN connections.• Provided product-related support for multiple product lines to small medium and corporate level enterprises throughout North America.• Identified onsite problems remotely, troubleshooting hardware and software issues while maximizing customer satisfaction.• Provided technical training to new hires on all supported systems.• Screened and classified North American complaint requests as Key Contact for product issues.• Provided 2nd Tier support to Technical Field Representatives as well as Regional Sales Representatives.• Supported technicians from the color formula lab with the processing and fulfillment of custom orders from municipal sign manufacturers and architectural design firms.• Processed in-warranty equipment replacement request from customers.

• Assisted Account Manager with the preparation and delivery of customer proposals.• Confirmed incoming orders were in compliance with all customer requirements and technical specifications. • Reviewed and verified purchase orders for detailed reconciliation.• Processed billing adjustments on customer accounts.• Created and maintained schedules for Field Service Engineers to insure adherence to project deadlines.

• Processed customer orders for custom digital portraits. • Assessed processing feasibility of photographs to insure minimum technical specifications were met before forwarding to art department for digital enhancement.• Responsible for the packaging and distribution of marketing materials to retail locations nationwide.

• Processed domestic customer inquiries, order entry into SAP, and backlog management all in a team based environment.• Processed equipment repair requests by assigning (RMA) return material authorization forms and issuance of credits, debits, or in-warranty exchanges.• Reviewed and updated customer specific account requirements to insure continued alignment with ever changing customer needs.• Facilitated bi-weekly team meetings and provided minutes, and follow-up documentation to Supervisors. Agenda items included ground rules, special projects, conflict management, and customer knowledge sharing along with team building exercises.• Resolved pricing issues, invoice discrepancies, and responded to order fulfillment inquiries.• Responsible for maintaining knowledge base regarding new product deployments to ensure customers were given accurate and up to date information regarding equipment purchases.• Collaborated with the Project Managers to insure that all program deadlines were met.• Initiated frequent phone calls to freight carriers concerning delivery status of customer orders.