1. Obtains current patient information from established and new patients.a. Accurately enters/updates patient information in practice management system.b. Identifies payer source, verifies insurance eligibility, financial status andassigns correct pay type.c. Assists patients with completion of paperwork when necessary.d. Notes patient arrival in Electronic Health Record.2. Accurately pre-screens medical/dental records.a. Prints schedules for upcoming appointments.b. Verifies insurance eligibility and obtains authorizations for dates of service.d. Reviews Practice Management System for needed updated demographicsand consent forms.f. Attaches needed updated demographics and consent forms to schedule.3. Schedules appointments.a. Identifies patients by date of birth and name in computer system.b. Creates new account if patient not in the system.c. Schedules and re-schedules appointments as needed.d. Calls No Show appointments to reschedule, makes appropriate notations in Electronic Health Record and Practice Management System.f. Performs screening process for add-on appointments.4. Routinely demonstrates superior customer service skills.a. Answers telephone in a timely and polite manner, preferably within three rings.b. Communicates with customers in a courteous, professional, cooperative and mature manner.c. Recognizes and responds appropriately to violent/abusive situations, bomb Job Description – PSR threats, fire and emergency situations.d. Accurately takes messages and conveys information to recipient.e. Transfers call to physicians and nurses when medically indicated.5. Protects/observes patient confidentiality per policies and procedures.6. Scans information into Electronic Health Recorda. Categorizes, dates, and labels loose medical documents. b. Scans loose medical documents per protocol.c. Accurately imports registration documents into patient’s electronic health record.