Effectively lead Division Support Operations that are responsible for Integrated Tax Solution (ITS) support, software vendor certification and electronic filing requirements, payroll electronic filing, form development and implementation on behalf of the Taxpayer Services Division. Lead all Division process improvement initiatives. Division lead for annual legislative system changes. Responsibilities include developing KPI metrics and reporting to provide insights, tracking, and monitoring of Division and Department strategic initiatives. Division lead for Agency website design, improvements, and updates.

Selected to lead a team of business analysts tasked with analyzing business user needs and planning and overseeing the implementation of new system changes and enhancements. Support all units across the Division by utilizing critical thinking skills and development of technical procedures and guidelines for continuous process improvement. Lead collaboration with ITS Governance Division to maximize effectiveness of system compliance and functionality

Founded a drone based commercial photography and videography business. Primary responsibilities include creating business plans, arranging financing, hiring staff, reviewing sales, developing marketing strategies, overseeing daily activities, and identifying business opportunities. FAA Part 107 Certification in Unmanned Aerial Systems. Expert in aerial photography and videography specializing in commercial, residential, and industrial real estate, roofing inspections, construction site inspection, special events, and 2D - 3D aerial mapping.

Recruited to oversee all aspects of a 9-store region in a high-profile, geographical market. Built a culture of best-in-class performance, Point-of-Sale systems requirements, compliance, alignment to operational standards, and execution of best practice across sales, customer service, and financial performance. Managed a team of 80+ direct and indirect reports.

Promoted to lead a team tasked with executing the retail operations strategy for the $2.5B organization, including developing, implementing, and managing day-to-day projects across the enterprise including point-of-sale systems update, back-office systems configurations, and web application updates. Successfully managed a team of Operations Managers, Business Analysts, and Operations Specialists.

Lead, coach and develop a district comprised of 4 multi-unit leaders, 55 store leaders and 300+ associates within 67 retail stores with $30MM+ annual sales; encourage team actions and directives for supporting organization’s short-term initiatives and long-term strategies; spearhead regional and key corporate projects, such as sales detail reporting, weekly KPI rankings and P&L review.

Selected for a concurrent role as Project Manager to guide a team tasked with completing the lifecycle of Lean Six Sigma projects across multiple departments and lines of business across the enterprise. Served as a strategic partner to internal and external stakeholders, including leadership, third party contractors, and consultants. Successfully managed a team of Business Analysts and Operations Specialists.