Division Program Manager
CurrentEffectively lead Division Support Operations that are responsible for Integrated Tax Solution (ITS) support, software vendor certification and electronic filing requirements, payroll electronic filing, form development and implementation on behalf of the Taxpayer Services Division. Lead all Division process improvement initiatives. Division lead for annual legislative system changes. Responsibilities include developing KPI metrics and reporting to provide insights, tracking, and monitoring of Division and Department strategic initiatives. Division lead for Agency website design, improvements, and updates.