Dewayne Grant Email & Phone Number

Jeffersonville, Indiana, United States

Louisville Area, Kentucky

Louisville, Kentucky Area

AP3 Production Team Member

Louisville, Kentucky Area

I planned, executed, and finalized projects according to agreed upon project timelines. I was responsible for coordinating the efforts of project resources in order to deliver projects according to plan. I also defined the project’s objectives and oversaw quality control throughout the duration of the project. Key performance indicators for this position.

Louisville, Kentucky Area

• Worked on a treatment support team for a self-injectable specialty medication used for Crohn’s Disease & Rheumatoid Arthritis on behalf of the manufacturer of the drug.
• Worked closely with specialty pharmacies, insurance companies, doctors offices and patients to get patients approved and on the medication.
• Worked with Pharmaceutical company outside sales representatives to recruit doctor’s offices and get patients enrolled in our program.
• Worked with Home… Show more
• Worked with Home Health Agencies to schedule visits to administer the injections in the doctor’s offices and/or patient’s homes.
• Responsible for enrolling patients in drug reimbursement and patient assistance programs.

Louisville, Kentucky Area

• Using various systems including Passport and others, collected and verified personal and geographical information, noted patient accounts and scanned pertinent patient identification and documentation following all.
• Responsible for insurance research and verification
• Worked closely with Doctor’s offices and surgery schedulers regarding the pre-registration of Outpatient Surgery patients

Greater Atlanta Area

• Worked in Level II Trauma Center, responsible for all areas of Emergency Room patient registration, including pre-registration, registration, insurance verification, co-pay/coinsurance/deductible collections and.
• Offered financial counseling to patients to assist with debt reduction and resolution
• Responsible for the collection, documentation and securing of valuables belonging to persons brought in to the ER for Trauma care
• Using various… Show more
• Using various systems including STAR, PBAR, VIWEB, Passport and others, collected and verified personal and geographical information, noted patient accounts and scanned pertinent patient identification and.
• Trained in hospital Bed Control procedures, responsible for the assignment and reassignment of patients on all floors using Pre-Admit Tracking software

Jeffersonville, Indiana

• Provided Tier I customer and technical support in a Help Desk Environment, handling hardware, software and account issues on POS credit card terminals for merchants.
• Set up new user accounts, providing training as necessary on POS terminal functions.
• Tested, debugged and performed detailed research when end users complained of application or system error messages in the POS software.
• Walked merchants through software updates/downloads over the phone.
• … Show more
• Received over 75 calls a day with 90% call resolution. Show less

Louisville, Kentucky Area

• Call Center environment, worked with patients, insurance companies and Medicare/Medicaid to secure payment on outstanding balances.
• Identified coding or billing problems from EOB/Explanation of Benefits and COB/Coordination of Benefits and worked to correct the errors in an efficient manner.
• Updated patient account records to identify actions taken on accounts.
• Sorted and filed correspondence.
• Monitored insurance claims by running appropriate reports… Show more
• Monitored insurance claims by running appropriate reports and contacting insurance companies to resolve claims in a timely manner. Show less

San Francisco Bay Area

• Extensive customer support, handled issues with accounts, installations and repairs.
• Installation of telephone and network cabling into new and existing business structures.
• Installation and repair of Lucent/Avaya switches (Prologic, Definity, Merlin) and voicemail (Intuity Audix) servers.
• Responsible for end-user training on hardware functions.
• Termination of voice and data cabling from switch room to end-user location.
• Responsible for on-site… Show more

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