• Drive continuous improvement of processes and systems to achieve zero defects. In addition to developing and implementing corrective actions for found defects.• Report out of on key KPI’s for Quality and Inventory. Then utilize the results to collaborate with the operations team to drive improvements.• Lead the development and roll out of key KPI dashboard reporting for North America by utilizing SAP, Snowflake & Tableau.• Improve foundational inventory discipline and production flow to meet inventory accuracy and turn-over requirements. Also sustain inventory accuracy thresholds to satisfy corporate requirements. Then lead the annual inventory exemption testing and physical inventories.• Conduct team resource planning, staffing, training, communication and performance management.• Deliver effective change leadership to drive business changes.• Communicate and collaborate cross-functionally to assist all teams to solve operations issues.

•Oversee facility that manages the largest US Nike digital account (85% of US shipments) which handles orders from Nike.com and Nike SNKRS app.• Responsible for managing a team which includes 15 supervisors, 15 leads and 450+ associates nightly.• Coach and develop leaders in all areas of the operation.• Support process improvements utilizing Lean methodologies.• Create nightly labor plan based on volume forecast and headcount.• Manage resources to execute required task in a timely manner.• Monitor production for cleanliness and ensure 5S principles have been implemented, utilized and are being sustained during the shift.• Manage all aspects of the shift’s roster including timecards, payroll and attendance.• Provide corrective actions when required to all associates/members of management.• Review and distribute daily backlog/workload to maintain peak efficiency of all departments.• Provide nightly pass-downs detailing all aspects of the operation to the following shift to ensure an accurate transition.• Conduct nightly tactical meetings to provide objectives/call-outs to supervisors for them to implement during production.• Manage emails/messages given by General Manager/Director/Customer to ensure all request are completed by the end of shift.• Coordinate with carriers on all pickups nightly to ensure all pickups and deliveries are met based on service level of shipments.• Report weekly KPI’s to the General Manager/Director to ensure the team is growing and developing based on their individual development plans.

• coordinate all aspects of cycle counts both daily and annually• conduct yearly PI for the facility and connected inventory facilities• resolve inventory issues including financial adjustments• forecast backorders/urgent demands to cross dock new inventory• manage emails for any pending transactions/request• train team on all systematic functions mainly with Oracle• research prior inventory moves to find missing inventory• manage offsite inventory/transactions for our Canada warehouse & a cross-town storage facility• report/construct all inventory metrics for company’s finance team• create SOP’s for training of all new and current employees• create financial reports showing inventory adjustments• maintain accurate stock levels with planning team to fulfill orders• create/manage stock locators within the warehouse/system

• manage a team of 40+ employees of 3 shifts & a team in Canada• processed PO’s for purchasing and fulfilling temporary employees• interview and hire both permanent/temporary employees• approve/manage employee’s payroll weekly• organize/ship orders based on customer shipping priority• simplified order management process to improve team’s performance• set daily production goals to meet all customer needs• coordinated carrier pickups daily to meet on time deliveries• align shipments for 15+ countries outside of the US using various carriers• handled all dangerous goods shipment records for government review• report all metrics that pertained to the department to management• create expenses reports for all transactions of travel/facility operations• performed annual evaluations for employees to help with development• responsible for most of the warehouse’s IT related functions

• manage incoming/outgoing inventory for DirecTV and HP accounts• created internal data tracker to constantly find SKU’s needed daily• facilitate expired warranty inventory to be scrapped by supplier• provide annual inventory; also kept inventory at 99% accuracy

• monitor/adjust prices based on demand and competitor’s prices• perform monthly inventory and report final numbers to management• order store’s merchandise daily to ensure department is fully stocked• interview applicants/train new associates• modify prices and promotions to meet home office standards

• provided sales & marketing for AT&T U-verse/manage customer accounts• trained individuals to promote into leadership positions• conduct business trips in new markets to introduce services• manage territory in designated Memphis/Southaven/Horn Lake