Set direction for IT strategy by empowering teams to achieve their best work and drive execution of projects across Software Development, Hosting, and IT Support functions. Oversee all aspects of customer communication such as meetings, requirements gathering, estimation, prioritization, testing, deployment, and support. Ensure optimal business utilization of team members and maximize profitability through efficient service delivery. Key Achievements & Duties:- Lead all client software development engagements, managing the end to end development life cycle. Including requirements gathering, scope definition, resources, high-level software design and financial reporting.- Manage the end-to-end sales process for all opportunities including initial client communication, presentations, proposal submittal, negotiation of pricing and deal closing.- Develop and execute strategies for recurring managed service offerings that lead to exponential growth. - Outsourced certain aspects of software development initiatives which cut costs by over 40%.- Accountable for maintaining over 600 desktops and 100 servers monitored and managed by Red Earth Systems. - Proactively manage customer satisfaction and facilitate resolution of technical problems on all supported products.- Implemented models for service delivery efficiency, including increased remote engineering, virtual meetings, and remote support offerings.

Provided strategic direction for all software development related activities including design, estimation, prioritization, DevOps, product delivery, and implementation.Manage a portfolio of projects and products ensuring they are delivered on time, on scope and on budget.Key Achievements & Duties:- Overhauled the software development and QA process to use Agile methodology, allowing teams to stay focused on continuous delivery and maximal quality.- Initiated the following practices: Scrum, automated testing, source control management, and release management.- Implemented SOP’s to include authoring and enforcing coding standards, meaningful technical documentation, and continuous integrations that resulted in higher-quality releases.- Created design documents that included process & data-flow diagrams, wireframes, report designs, data dictionary and user stories.- Completed QA activities such as designing test plans, diagnosing problems, recommending solutions, and determining if requirements have been met.- Managed customer feature requests, bug reports, performance issues, and ad-hoc questions.- Constantly reviewed committed schedules, project budgets, and evaluated priorities.