- Manage, investigate, and resolve claims.- Investigates coverage, liability and damages to settle claims within preset authority and procedure guidelines. - Communicates with policyholders, witnesses, and claimants in order to gather information regarding claims, refers tasks to auxiliary resources as necessary, and advise as to proper course of action.- Responds to various written and telephone inquiries including status reports.- Ensures adequacy of reserves. Recommends reserve increases on cases in excess of authority.- Accountable for security of financial processing of claims, as well as security information contained in claims files.- Responsible for managing the practices and billing activities of outside and in-house counsel.