Developed Knowledge base of Local Area Network (LAN) and/ or Wide Area (WAN) hardware and software. Designed and Maintained a Virtual Environment for Servers, Workstation as well as desktops. Maintained the integrity and security of information systems. Perform systems analysis, troubleshooting investigation and resolution on all network equipment. Install and maintain multiple Virtual Machines (VM’s) with applications. Performed systems analysis, troubleshooting investigation and resolution on all network equipment. Install and maintain multiple Virtual Machines (VM’s) with applications. Develops department plans, goals and objectives to meet the needs of the casino; ensures compliance with all applicable with all applicable tribal, state, and federal gaming regulations. Skilled in preparing, reviewing, and analyzing operational and technical reports and manuals. Maintained license agreements with various software vendors and assured compliance with all applicable laws. Negotiate installations and training software/hardware vendors, as directed. Review needs of the various business entities and plans for business solutions and future technology implementation. Maintain open communication with various entities management to ensure that the technology currently in place is meeting their requirements. Provide information on the operation of the IT department to Senior Management.

Provide extensive technical customer support over multiple operating systems platforms remotely.Perform systems analysis, trouble investigation and resolution on all end user equipment. Install and maintain multiple OS applications Warranty replacements on HP/Dell and Mac laptops, desktops and servers in addition to new installation of equipment.

Install and maintain multiple OS applications, 95-Xp and other software applications Office 9x-2007, Adobe, SMS, and Oracle.Remote desk trouble shooting and installation of software and updates.Provide extensive customer support and technical engineering.Perform systems analysis, trouble investigation and resolution on Dell and HP equipment. Offer intermediate level mentoring and coaching to junior staff members. Warranty replacements on HP/Dell and MAC laptops and desktops in addition to new installation of equipment.