• Responsible for the coordination and management of Lifecycle Management processes using Service Now for Server Upgrades across the entire FPL footprint while using JIRA for project reporting• Working with Business Units and customers on various OS Upgrades supporting Windows, Red Hat, AWS, AIX, and Linux platforms supporting Nuclear, Wind and Solar environments.• Managing In-place upgrades, Side-by-Side, Physical to Virtual, Retirement and Decommissioning of Servers• Managing Change Requests and Approvals through various stages of the Lifecycle process while implementing standard operating procedures and task lists relating to individual upgrade platform requests.• Developed migration/upgrade schedule based on customer application outage and maintenance windows,• Worked with offshore resources to mitigate OS conflicts and potential roadblocks.• Managed the end to end workflow for reporting on Installed, Retired, Decommissioned, Server Builds and Upgrades• Facilitated meetings with Change Control Board, Business Units, Cloud Support and Senior Management.• Used Power BI for reporting and JIRA for Project Management processes.

• Partnered with the City of Chicago’s Business Affairs and Consumer Protection Department to assist Customer/Passengers with Transportation needs.• Generated reports on Passenger volume, maintenance, accounting, and reconciliation.• Worked with Vendors to build out payroll, reservation records and mileage in real-time requests.• Working with Vendors to store ride information, processing ride requests by location and cloud storage.• Technologies used Twillo, Fusion, Java, SQL and Python

• Responsible for the coordination and management of project planning, risk assessments, and project management activities for the Project Management Office. • Interacted with testing and release management teams to ensure data availability and appropriate timing of activities.• Documented, tracked and reported program level assumptions, dependencies, issues, risks and decisions for the Government Programs Medicaid Program Integration Office that affected mainframe and Java applications.• Maintained an integrated plan that identified the critical path• Created a milestone tracker through collaboration with individual project teams and project managers.• Managed project schedules and milestones.• Reviewed Change Requests and RAID logs (defects) with Project Managers• Facilitated Line Advisory Committee Meetings.• Assisted Project Managers with project management activities including delivery methodology, status reporting and project scheduling.

• Managed the end-to-end release of software development projects in waterfall and agile methodologies.• Gathered and documented customer requirements.• Documented use cases and process flow diagrams for development team.• Manage and maintained SharePoint project site.• Provided “health checks” for all projects (checked projects’ status and disposition) and reported results.• Assisted Program Managers with aligning demand to supply while identifying cross team constraints and dependencies to schedule projects within an Enterprise, Warranty, or Off-Cycle Level release.• Managed change management process.• Facilitated project status report meetings.• Acted as interim Release Level/Implementation Manager during major releases.• Interacted with Business Managers to ensure all requirements have been agreed upon and documented that supported waterfall and agile methodologies.• Collaborated with PPM teams to prepare and submit application build requests.• Generated reports: Missing Estimates, GCA Projects by release, Red/Amber Projects, Capacity Planning, Change Management and Budget reports.

• Created and managed project plans, risk assessments, and project tasks.• Gathered and documented high-level business requirements.• Created screen mock-ups of “to-be” functionality for development team.• Managed tasks and deliverable for project resources.• Reviewed, analyzed “current” systems functionality for gap analysis.• Assisted PM in conducting risk assessments and risk mitigation.• Documented and maintained list of requirements in backlog for a future phase.• Facilitated project status report meeting with upper management.• Created presentations for Executive Steering Committees.

• Managed and supported technical projects for multiple departments with low to moderate risk and complexity.• Created work flows, process flow diagrams and end-user screen mockups• Gathered and documented business and technical requirements.• Created use cases (for current and to-be functionality).• Collaborate with PM and Tech Lead to develop project schedules and infrastructure.• Generated, developed and published project deliverables, budgets, reports and presentations.• Proposed alternate solutions to documented gaps• Managed the pre-implementation and post-implementation recommendations from internal and external audit teams to ensure project compliance.• Managed project budgets (resource hours used, expenses reported, and overall remaining project budget).• Documented and authored business requirements for Billing and Customer Service applications.

• Worked with SMEs, Project Requestors, Project Sponsors and Technology Groups internal to Network Computing Group/ETIS• Managed Forecast vs Actual ETC for PMs with monthly financial reporting and budget activities.• Documented and tracked requirements for multiple projects.• Performed gap analysis on current functionality• Provided project support to clients.• Documented Infrastructure Requirements (IRD).• Established project timelines (for ETIS) that is agreed upon by all participating project team members• Coordinating the collection and distribution of all ETIS project deliverables: IIF, High Level Solution Approach, SOW, Risk Assessment, Conceptual Diagrams, Expenses, IRD, and HLD/LLD• Tracked project’s status against initial project timeline throughout the entire lifecycle via Clarity.• Managed the post-implementation process tracing• Provided traceability of completed development to approved requirements.• Assisted the ETIS Technology Delivery Manager with the infrastructure build.• Lead Asset Management teams for the Wealth Investment and Military Banking Groups.