Dewayne White Email & Phone Number

Us

Demonstrate expertise in translating business requirements into effectiveServiceNow workflows, ensuring streamlined processes and improved operational efficiency.* Proven track record of successful* ServiceNow implementation projects, delivering high-quality solutions within defined timelines and budgets.* Deep understanding of ServiceNow best practices and industry standards, leveraging this knowledge to drive continuous improvement and enhance ServiceNow capabilities.* Develops new concepts and processes specific to ServiceNow implementations• Supports the development of cross functional or large-scale automated information systems to include enterprise architectures• Designs system architectures to include the software, hardware, and communications to support the total requirements and provides for present and future cross functional requirements and interfaces• Provides comprehensive definition of all aspects of system development from analysis of mission needs to verification of system performance• Analyzes root causes and resolves issues• Skilled in computer programming, computer networks, computer security systems and protocols, particularly for DoD and the IC• Professional experience supporting ServiceNow delivery and implementation methodologies• Performs evaluation of system alternatives and assessment of risks and costs• Assist with resolution of production/operations-related problems *Collaborative team player with excellent communication skills, adept at liaising with stakeholders, business users, and technical teams to gather requirements, provide guidance, and ensure successful project outcomes.

Waltham, Massachusetts, Us

Deliver high-quality consulting services to install, configure, and integrate softwareproducts from ServiceNow• Develop custom software solutions as required through scripting and softwaredevelopment• Prepare technical documentation as specified in customer contracts and as internallyrequired• Provide value-based assessments and workshops to help the customer maximizebusiness results from ServiceNow software• Write/create custom business rules, client scripts, script includes, UI policies, ACL’s,data policies, UI scripts• Troubleshoot basic configuration/script issues• Attend requirements review and validation sessions as required• Participate in scrum ceremonies• Deliver measurable results within the appropriate timeline resulting in positivecustomer feedbackAddition

Santa Clara, Ca, Us

Lead all technical aspects of project delivery and solution delivery including:Application UI and Workflow ConfigurationConfiguration of store based and custom integrations into Security OperationsDevelopment of required client specific reportingDevelopment of requirement integration components (SSO, LDAP, REST, SOAP, etc)Interface with ServiceNow technical teams, such as Cloud Infrastructure, to successfully set up the SaaS platformBe a key member of the overall implementation project teamPrepare all client facing and internal deliverables that are technology relatedDrive the continuous improvements of our implementation methodology and service offerings based on client experiencesDemonstrations of the product, both standard and tailored to prospects and existing customers, either onsite or via Remote

Arlington, Virginia, Us

· Supporting PM DCGS-A, Tracks HW status, changes, End of Life status · Identifies candidates for changes to HW and systems configuration· Documents all HW configurations · Interacts with vendors/CHS/APMs/PDs/other engineers· Interacts w/Hardware engineer to support all systems under F&T· Performs HW analysis· Briefs leadership on changes/recommendations· Prepares docs for all HW actions· Supports for TGS, IPC-v1, IPC-v2, and F-MFWS· Defends HW changes during DLCCB / CCBs