Dewayne Greening Email & Phone Number

Olathe, Ks

DEWAYNE GREENING COMPUTER SERVICES OF OLATHE, Olathe, KS Started a home based business performing repairs, upgrades, and virus removal on desktop and notebook personal computers. • Home and Small Business Service • Networking.• Internet Security.

Olathe, Kansas

Started a home based business performing repairs, upgrades, and virus removal on desktop and notebook personal computers. Home and Small Business Service Networking.Internet Security.

2009Served as Bid Adviser for Strategic Outsourcing and Technical Support Operations contracts. Obtained quotes for marketing and project management personnel, participating in the bid/no bid decision process. Collaborated to develop service solutions that fulfilled customer requirements.Known for speed and accuracy in compiling responses, costing and pricing for large, complicated request for quotes/pricing (RFQ/RFP).Developed innovative responses for special bids that ensured customer requirements were satisfied, while raising customer satisfaction levels.Organized and led quality assurance meetings that fulfilled client contracts while ensuring corporate, legal, costing and compliance standards were achieved.Met deadlines on or ahead of schedule for 100% of bid due dates that were within span of control, which resulted in higher customer satisfaction levels. Commended for implementing and maintaining bid tracking system for all team members that enabled management to view 100% of bids to determine completion rate and contract totals.

Served as Multi-Vendor Availability Services Product Manager. Planned, designed, implemented and coordinated major projects to launch new OEM products, service offerings and contracts for printers.Increased OEM profitability by developing Service Cost Estimates (SCE) and pricing strategies. Collaborated to increase market share by providing support to OEM Printer Marketing Specialists nationally and developing effective marketing strategies. Oversaw support plans on all assigned products that resulted in fulfilling technical quality standards and ensuring customer satisfaction levels remained high.Credited for developing reports to track serviceability and profitability of all products which were utilized by management to ascertain product performance across entire MAS product line.

Served as Multi-Vendor Availability Services Project Manager. Oversaw selling, implementation, and managing contracts of OEM printers. Managed all contracting aspects including profit / loss, customer satisfaction and day-to-day business operations.Achieved and maintained high levels of customer satisfaction by ensuring that contracting requirements met or exceeded quality and deadline standards.Recognized for consistently exceeding performance standards on employee evaluations.Coordinated major equipment rollouts from inception through execution that positively impacted large accounts across U.S. and Mexico.

Managed territory for IBM field service technicians, overseeing technical operations and staff, customer satisfaction, revenue obtainment and machine performance; Commended for demonstrated leadership in improving customer satisfaction levels and employee morale while maintaining proper expense controls to improve organizational performance.Collaborated to develop and implement new service strategy for newly formed IBM division, which resulted in high customer satisfaction levels, while keeping service costs down.Presented with an employee initiated award for outstanding leadership where previous field managers had not achieved such high territory productivity, teamwork and earned positive rapport among staff members.

Ensured alignment, maintenance, targeting, calibration and programming of the weapons system. Awarded "Master ICBM Technician" patch for continually maintaining proficiency as demonstrated in semi-annual qualification evaluations. Promoted to Air Force Instructor position based on top performance and demonstrated leadership. Developed, wrote, executed and evaluated lesson plans for training Combat Targeting personnel including base-wide nuclear safety and Missile safety courses that improved training effectiveness.

Ba, Management

Associates Degree, Electronics

Project Management

Project Management Fundamentals Project Management: Applied Planning and Scheduling