Dewayne Mangan Email & Phone Number

Austin, Tx, Us

Austin, Texas

Responsible for ensuring customer success through the day-to-day operations of the Engineering, Implementation, Project Management, Infrastructure, Security and Compliance teams. Co-created the Advocate Champion Defender support model. Helped scale the business from 2,000 customer locations to 50,000 throw grow and acquisition.

Austin, Tx

Reporting to the CEO and serving as part of the executive management team, the Director, Infrastructure for Acumera, Inc. is responsible for managing continuous uptime & compliance of a cloud-based server infrastructure supporting Acumera's managed network service.Established policies and procedures for continuous compliance, leading the organization through successful year-over-year PCI Level 1 Service Provider Attestation of Compliance renewals.

Austin, Tx

Responsible for managing the customer support experience for over 3,000 Acumera supported retail locations and delivering on the "Love Your Network" promise. Supervised 24x7x365 network operation center.Led transition in network design philosophy to put emphasis on microsegmentation and air gapping to provide a more complete PCI compliance and security strategy.

Austin, Tx

Responsible for development and delivery of in-store kiosk system to streamline seasonal costume sales and maximize revenue through ease of use and up-sell assistance.Engineered move to 100% cloud-based system utilizing Ubuntu and Amazon EC2 cloud.Increased system utilization 400% across stores in Austin & San Antonio area.Ruby/Rails/Apache/MySQL backend with Strongswan VPN connection to all stores.

Austin, Tx

Responsible for management of IT operations and Helpdesk, including seven full-time personnel & 20+ student employees, serving 2,500+ students and 1,000+ employees across four cities in Texas. Supported expansion of Ellucian Banner ERP to include Evisions Argos, Blackboard Analytics, Pyramid and Degreeworks software packages.Successfully grew department to 200% of original FTE through ROI-based proposals.Promoted intelligent cloud usage in transition to Google Apps and Salesforce/TargetX CRM for Admissions, Student Services & Advancement.Maintained above-average peer group KPI ratings for Helpdesk service ticket time to completion, average days open, and single-day completion ratio.Converted aging legacy server farm to VMWare, including View and Unidesk-based VDI solution for employees and computer labs.

Austin, Tx

Directly responsible for administration of local area network, servers, and telecommunications equipment for all campus locations. Project manager for technology portion of campus relocation project.Led the design, planning & implementation of all network services on new campus (including CAT6A/10 gig cabling infrastructure, VoIP system & data center design). This 100% “greenfield” opportunity was delivered on-time & at budget.Prior to relocation, improved reliability of networking & data center services by implementing change control and standard operating procedures.Designed & implemented custom network access control system based on Perl and Cisco VMPS.

Austin, Tx

Responsible for maintaining hardware, software and cabling infrastructure for the university’s eOn Millennium PBX.Improved system reliability and reduced time spent on moves, adds & changes by learning all aspects of programming for the eOn Millennium PBX. Reduced total cost of operation by bringing system management in-house

Master Of Business Administration (M.B.A.)

Ba - Communications, Communications, Mathematics, Physics

Completed internship with Southwest Broadcast Video (http://videocrewtexas.com/), working primarily as a contractor for A&E.