Carl D. Morris, Aap Email & Phone Number

United States

United States

United States

Managed the daily operations of a 24x5 Wire Operations Division of Silvergate Bank, consisting of 1 USD Domestic/International Wire Manager, 1 FX Wire Manager, 2 Business Analyst and 26 staff members. Managed the PnL, Interviewing, Hiring, Schedules, PTO, Investigation, Research, Cross Team Collaboration Meetings, Daily, Monthly, Quarterly, Annually Reporting for the Board and MRC. Oversaw all projects either directly or indirectly to the operational readiness of the Wire Transfer Department… Show more Managed the daily operations of a 24x5 Wire Operations Division of Silvergate Bank, consisting of 1 USD Domestic/International Wire Manager, 1 FX Wire Manager, 2 Business Analyst and 26 staff members. Managed the PnL, Interviewing, Hiring, Schedules, PTO, Investigation, Research, Cross Team Collaboration Meetings, Daily, Monthly, Quarterly, Annually Reporting for the Board and MRC. Oversaw all projects either directly or indirectly to the operational readiness of the Wire Transfer Department and all its connected API applications. Lead all Internal and External Audits including, SOX and FED audits. Lead the revamping of all our Policy and Procedures to make sure they were accurate according to the Rules and Regulations and our internal rick tolerance. Projects: 8x8 Contact Center, Celonis STP Wire Dashboards, FGPP MQ Server Upgrade, FGPP System Upgrade, Lexis Nexis Bridger Upgrade, Swift Basic Tracker Implementation, BeB Upgrade, Fed/Swift ISO20022 implementaion, Weekly Finastra FGPP defect meeting Systems Used: Microsoft Suite, Teams for Meetings, FIS Horizon (Core) FIS BeB Online Banking, Oracle, Image Center Swift, Barclays, Banktel, Logic Gate, Lexis Nexis Bridger, Guardian Analytics, OKTA, FIS Authenticator, Celonis, Global Protect, Fedline Advantage, PCBB Online Banking, Finastra FGPP Wire System, Finastra PayPlus (DR Wire System). Show less

Birmingham, Alabama, United States

Work with banks to upgrade, implement, or start the process for their ACH Software platform decision making. Handle the ACH pricing for ACH Plus and the FGPP ACH application and the renewal license fees for ACH services. Collaborate across several lines of business to make sure all the needs and materials are provided to banks to ensure they have the proper information to choose the best application for their business. • Worked on several UI/UX discovery panels to enhance FGPP wire… Show more Work with banks to upgrade, implement, or start the process for their ACH Software platform decision making. Handle the ACH pricing for ACH Plus and the FGPP ACH application and the renewal license fees for ACH services. Collaborate across several lines of business to make sure all the needs and materials are provided to banks to ensure they have the proper information to choose the best application for their business. • Worked on several UI/UX discovery panels to enhance FGPP wire platform for better customer functionality and experience• Worked within several groups to provide a detailed Gap Analysis between all Wire Transfer applications of Finastra.• Completed user persona interviews for all positions in a bank that would handle a wire transfer• Provide power point slides for client meetings and demo presentations of the ACH products Show less

Manage 25 employees including 3 Ops Managers overseeing all production operations for Treasury Management ACH and Wires Transfers. From 2017 to 2019 managed Electronic Banking enterprise team with 1 Ops Manger and 3 employees consisting of Debit Cards and ATM/ITM fleet of 103 ATM’s and 12 ITM’s. Coordinated audits with Internal Auditors and External Audits including SOX, OCC, ERM, and Payments First and all Third Party ACH audits. Advanced new products and services through collaboration with… Show more Manage 25 employees including 3 Ops Managers overseeing all production operations for Treasury Management ACH and Wires Transfers. From 2017 to 2019 managed Electronic Banking enterprise team with 1 Ops Manger and 3 employees consisting of Debit Cards and ATM/ITM fleet of 103 ATM’s and 12 ITM’s. Coordinated audits with Internal Auditors and External Audits including SOX, OCC, ERM, and Payments First and all Third Party ACH audits. Advanced new products and services through collaboration with business stakeholders, IT, and project managers ensuring project deliverables are accomplished on time and on budget; considered subject matter expert for all committees and projects, to include, ERM Committee, RISK Committee, Fraud Committee. Delivered Results:• Implemented Same Day ACH. Re-organized the department for better cross training and organizational functionality. Facilitated the structure of the department to handle increased daily productional volume while adding no additional FTE. Replaced 30 ATM’s and Facilitated the upgrade of Vision and Windows 10 on 115 ATM/ITM’s. Facilitated the conversion of 42,000 Master Debit Cards to Discover Debit Cards. Designed updated policies and procedures for ACH and Wires to ensure compliance with regulations.• Systems Used: FIS Bankway (Core), PayPlus Connect (GFX Wire system), Onbase, PARC, ACH Client, ACH Manager, Allegro, BankServ, Swift Alliance Lite2, FRB Services, FedLine Advantage, Lexis Nexis (OFAC), Verafin (Fraud Detection), FXL Broadridge (FX Solution), FIS Intercept, Vision, NetCapture, Risk XP, NCR, Burroughs, FIS Client Portal, Process Unity, Modulo, JPM Access, Wells Fargo Commercial Client, ACI Enterprise Banker. Show less

West Palm Beach, Fl

•Manage 10 employees including 1 supervisor and 1 team lead overseeing all day to day processing for Treasury/ Cash Management, ACH Operations, Wire Transfer, Electronic Banking and Customer Call Center departments whose responsibilities include all related transaction processing, exception processing, reviews & reconciliations, fraudulent investigations, and BSA/Compliance.•Projects Managed – FIS Mobile Banking, Fundtech Payplus Browser Branch Module, Payplus/ Wells Fargo 6.1.6 upgrade for… Show more •Manage 10 employees including 1 supervisor and 1 team lead overseeing all day to day processing for Treasury/ Cash Management, ACH Operations, Wire Transfer, Electronic Banking and Customer Call Center departments whose responsibilities include all related transaction processing, exception processing, reviews & reconciliations, fraudulent investigations, and BSA/Compliance.•Projects Managed – FIS Mobile Banking, Fundtech Payplus Browser Branch Module, Payplus/ Wells Fargo 6.1.6 upgrade for Dodd Franck Compliance, FIS Horizon/Fundtech Payplus direct connect wire transfer processing, All implementation, testing, and release upgrades, for ACH, Online Banking, Wires, Electronic Banking, LockBox, Remote Deposit Capture, and Positive Pay. •Accomplishments: Solely responsible for new wire transfer system implementation to improve capacity while decreasing FTE with $50K in cost savings. Served on integration team for 3 bank conversions, 2 of which were FDIC assisted take-overs. Championed Multi-Factor (MFA) password recognition for all Online Banking Clients to decrease fraudulent activity. Officer of the Fraud Committee and Risk Management•Systems Used Include: FundTech, Payplus, Fidelity FIS, ILockbox, FIS Horizon(core), OLB, Positive Pay, CDARS, Compass Connect, PCBB Correspondent, CST Payment Manager, Iacquire, 1st Check Direct, AMEX, PARC, Fedline Advantage, WebAdmin, FileZIlla, Swift 7.5, E statements, CDARS, Image Centre, Billpointe, Link2Gov, IBB, Capture Net. Also have experience on: Windows 7, Windows XP, Excel, Powerpoint, Visio, MS Project Sharepoint, and Microsoft Word. Show less

West Palm Beach,Fl

• Manage 10 employees including 1 supervisor and 1 team lead overseeing all day to day processing for Treasury/ Cash Management, ACH Operations, Wire Transfer, Electronic Banking and Customer Call Center departments whose responsibilities include all related transaction processing, exception processing, reviews & reconciliations, fraudulent investigations, and BSA/Compliance.• Service internal branch personnel and external customers by assisting in daily production issues such as: Use of… Show more • Manage 10 employees including 1 supervisor and 1 team lead overseeing all day to day processing for Treasury/ Cash Management, ACH Operations, Wire Transfer, Electronic Banking and Customer Call Center departments whose responsibilities include all related transaction processing, exception processing, reviews & reconciliations, fraudulent investigations, and BSA/Compliance.• Service internal branch personnel and external customers by assisting in daily production issues such as: Use of Online Banking, ACH processing, Wire Transfers, LockBox Processing, Bill Payments, Statements, Remote Deposit Capture, and Positive Pay. Provide guidance in advancing new sales products and services through maximizing current customer relationships and ensuring effectiveness of branch staff in selling products and building customer relationships. • Prepare financial budgets, apply cost tracking, variance analysis and review financial performance. Review and provide recommendations to executive management on business unit financials, covering product lines and service lines. Consolidated quarterly financial reports for the department such as key indicators to prepare monthly, quarterly and annual reporting to board of directors.• Advanced new products and services through collaboration with business stakeholders, IT, and project managers ensuring project deliverables are accomplished on time and on budget; considered subject matter expert for all committees and projects.• Primary contact for all internal and external audits including SOX, Federal, and State examinations by providing financial data, system data and various ad hoc reports as requested. Show less

Phoenix, Arizona Area

Responsible for managing 10 employees including 2 assistant managers overseeing day to day traditional branch operations while leading the sales team to meet the branch goals; focusing on managing and coaching employees to develop individual and team growth.• Coach sales staff to meet assigned goals through quality business on-sites, cross-selling, scheduling corporate call nights and overall networking and participating in community events and organizations• Effectively manage to… Show more Responsible for managing 10 employees including 2 assistant managers overseeing day to day traditional branch operations while leading the sales team to meet the branch goals; focusing on managing and coaching employees to develop individual and team growth.• Coach sales staff to meet assigned goals through quality business on-sites, cross-selling, scheduling corporate call nights and overall networking and participating in community events and organizations• Effectively manage to ensure profitability, efficiency, regulatory compliance, and security within the branch. Interact with customers to provide financial guidance and problem solving. Monitor the attrition report, abandoned account report, closed account report, and loss report for potential patterns and ways to better production and retain accounts. • Accomplishments: Averaged highest new account openings for 3 straight quarters (115 accounts, 3Q/2009-1Q/2010), Continue to be among the top 4 branches with largest overall deposits in region with 27 million dollars in assets. Show less

Phoenix, Arizona Area

• Managed 5 associates including 1 supervisor whose responsibilities include traditional branch functions of teller operations, new account openings, sales prospecting, and customer service. Responsible for all branch related audits, where my experience and leadership delivered the highest score ever merited statewide.• Approved all operational processes and functions including buying and selling funds to the Federal Reserve, daily vault balancing, loss prevention analysis, general ledger… Show more • Managed 5 associates including 1 supervisor whose responsibilities include traditional branch functions of teller operations, new account openings, sales prospecting, and customer service. Responsible for all branch related audits, where my experience and leadership delivered the highest score ever merited statewide.• Approved all operational processes and functions including buying and selling funds to the Federal Reserve, daily vault balancing, loss prevention analysis, general ledger reconcilements, and senior management reporting. • Trained, mentored, and coached all staff on required bank compliance and federal BSA policy and procedures including CTR, SAR, and MIL reports, also acting Security Officer/Fraud Prevention Liaison designated to interact with Corporate Security Investigation Office. • Systems Used Include: Express Service 7.0, ICOM, E-Item, OM Webviewer, RIPS (Remote Item Processing Services), BIC (Branch Image Capture), IPS, Western Union, and CRT Mainframe.• Accomplishments: Successfully stabilized overall weak branch in region by reinforcing/improving procedures and implementing quality control checkpoints, Received highest branch audit score statewide, Promoted to Branch Manager of a larger branch location in the region. Show less

Birmingham, Alabama Area

• Responsible for managing customer support for Colonial Bank’s overall footprint to ensure prompt assistance and quality control for the following treasury management products: Web Biz, Wire Biz, ACH, Sweep Accounts, Positive Pay, CD-Rom, and Express Deposit Check Scanner. • Developed and implemented procedures and processing standards for Colonial Bank’s new Express Deposit product which directly contributed toward solidifying the product line as the 3rd most employed Treasury Management… Show more • Responsible for managing customer support for Colonial Bank’s overall footprint to ensure prompt assistance and quality control for the following treasury management products: Web Biz, Wire Biz, ACH, Sweep Accounts, Positive Pay, CD-Rom, and Express Deposit Check Scanner. • Developed and implemented procedures and processing standards for Colonial Bank’s new Express Deposit product which directly contributed toward solidifying the product line as the 3rd most employed Treasury Management product. • Successfully trained three employees on Express Deposit while ensuring implementation for over 500 new customer relationships within 6 months, allowing for growth of over 60%. • Systems Used Include: Express Deposit, Web Biz, Wire Biz, ACH, Sweeps, 3270 Mainframe, Pep Plus, OBS, CD-ROM, and AD Look-Up.• Projects Managed Include: Assisted in development, procedure creation, implementation, and training of Treasury Products. Show less

Montgomery, Alabama Area

• Rapidly restructured incoming wire transfer unit within 5 months in order to increase quality control and necessary audit check points along with managing overall duties of my unit including: processing incoming wires, monitoring and reviewing OFAC violations, performing regulated balancing and closing procedures, foreign and domestic investigations, managed daily fed funds settlement, and prepared various volume reports and operations statistics. • Coordinated more efficient and… Show more • Rapidly restructured incoming wire transfer unit within 5 months in order to increase quality control and necessary audit check points along with managing overall duties of my unit including: processing incoming wires, monitoring and reviewing OFAC violations, performing regulated balancing and closing procedures, foreign and domestic investigations, managed daily fed funds settlement, and prepared various volume reports and operations statistics. • Coordinated more efficient and significantly more cost-effective international wire investigation procedures in conjunction with BONY and developed new rejected/invalid incoming wire process which effectively improved production and decreased unnecessary item processing. • Directed research of reconcilement exception items, perform any required internal and external audit verifications as well as disaster recovery testing; also proficient in other wire room functions including Repair, Specify, Confirm, Creation, Verify, NSF, Dupex, Remote, OFAC Queues. • Supervised and mentored 7 employees, along with more clearly defining their talents and strengths which provided more encouraged workers. • Systems Used Include: PayPlus, FedPlus, FundTech, FCE, and 3270 Mainframe.• Projects Managed Include: Participated and contributed to the success of 8 bank conversions due to acquisitions. Show less

Montgomery, Alabama Area

• Completed Colonial Bank Branch Management Trainee Program which includes training and courses encompassing all areas of retail branch administration including CSR relations, teller processing, branch operations supervisor, commercial lending, financial services, vault controls and operations, etc • Managed multiple million dollar commercial account which directly contributed to monthly branch sales goals as well as facilitated all other branch manager duties including loan application… Show more • Completed Colonial Bank Branch Management Trainee Program which includes training and courses encompassing all areas of retail branch administration including CSR relations, teller processing, branch operations supervisor, commercial lending, financial services, vault controls and operations, etc • Managed multiple million dollar commercial account which directly contributed to monthly branch sales goals as well as facilitated all other branch manager duties including loan application submissions, credit applications, corporate resolutions, opening/ closing procedures, maintaining cash reserves, handling fraud related issues, and overall customer service. • Systems Used Include: DSW, BankStar, Score, Exceed, and Vector 6. Show less

Montgomery, Alabama Area

Montgomery, Alabama Area

Montgomery, Alabama Area

Bs, Finance

Payments