Coordinate customer account management activity for ISRs across 6 Divisions as part of the Sales Leadership Team.

Process claims involving Vinyl, Carpet and assorted Marine and Manufactured Housing Sundries.

Management Associate Management Associate - Logistics Department - January 2016 - June 2016. Special Projects. Coordinated GRI (General Rate Increase for Mohawk Freight across all selling companies. Backed out and resolved exceptions for buying groups who have special freight rates and prevented claims on freight. Reviewed Logistics Special projects department activity and offered suggestions for enhancing proficiency using LEAN and Six Sigma methodology. Management Associate Management Associate - Quality Assurance Department - January 2015 - January 2016. Special Projects. Worked to ensure ISO9001:2008 certification at two Commercial Facilities using SharePoint Interface and have taken class on ISO9001:2015 certification coming up. Six Sigma Greenbelt with project in progress for certification involving Quality Initiatives for Commercial Site.Commercial Claims Analyst II - Commercial Claims Department - April 2011 - December 2014Processed Commercial Claims for Several Regions of Mohawk which includes largest buying groups and customers of Mohawk product. (LDS Church, Watchtower, Sherwin Williams, Empire and served as back-up for Hospitality claims. Production Supervisor III - Durkan Commercial Tufting - April 2010 - April 2011Responsible for safe and efficient operation of Tufting and Warping Department. Processed all accident and time keeping paperwork for shift. recorded and reviewed all shift production activity. Reviewed all shift Quality activity. Worked to ensure safety, quality and production goals were met consistently. Residential Customer Service Rep / Order Desk - Residential Customer Service Division - May 2009 - April 2010.Processed orders for residential customers. Offered solutions to customer inquiries and directed customers to correct departments regarding special requests or inquiries. Handled shortages and other issues that could delay processing of orders to ensure world class customer service.

Managed activity of 6 crews in Shipping / Receiving operation at busy Transportation Terminal. Oversaw activity of 4 Office personnel in Support and Billing functions. Responsible for getting loads out in a timely manner for delivery to redistribution facilities across the U.S.

Transportation Supervisor - Distribution Division - October 2005 - June 2008.In charge of supervising 36 employees and serving as Administrator for “WhereNet” Yard Management Program.Responsible for communicating with customers, reporting daily activity for Six Sigma project, ensuring safety standards were met and analyzing/resolving problems.Sample Cut-Order / Receiving Supervisor - Residential Sample Division - July 2005 - October 2005.Coordinated activity of 28 employees across two departments. Responsible for Safety, Quality and Production output for shift. Outbound OTR (Over The Road) Transportation Lead Dispatch - Outbound OTR Transportation Division - July 2004 - July 2005.Responsible for coordinating activity of 320 outbound drivers. Investigated and logged all accident and other safety issues. Resolved issues with Loads and Backhauls for drivers. Assigned Loads and Backloads to drivers to ensure efficient and timely execution of process. Corporate Cost Accounting Clerk - Corporate Cost Accounting - August 2000 - July 2004.Processed month and year end closing for Permacolor Division including AMOCO purchases. Maintained Raw material Cost File for Permacolor Division. Responsible for reconciling and payment of all raw material and freight invoices for Permacolor division. National Account Coordinator / Marketing Assistant - Queen Sales Division - August 1999 - August 2000.Processed requests for special buying groups including ARG, IDG, ABBEY, Home Depot, Carpet ONE and Sears. Handled and resolved any problems with special orders and load requests. Handled special pricing requests for VP of division. Regional Delivery Expeditor (Peddle Run) - Distribution - July 1997 - August 1999.Coordinated loading activity by consolidating material from 8 distribution centers to process HOT LIST of goods that required 24 hour service and delivery. Ensure loads were set up and ready to load in sequential drops.