• Worked aged accounts collecting well over $1 million in past due invoices ranging from 1 to 400+ days past due• Contacted 30+ customers a daily inquiring payment status, confirming terms, remittance address, and recorded communication• Managed and reconciled customers such as large grocers, all 4 branches of the military, and smaller accounts across 4 states• Identified and solved root causes of customers issues leading to past due invoices and poor payment trends• Collaborated with financial analyst, sales, claims analyst, and customer service reps to solve disputed invoices by customers• Gathered and provided all necessary data and documents to support third party collections and bankruptcies• Created and presented weekly and daily reports tracking the team’s progress• Attended daily team meetings to report progress on collecting from problem customers, numbers, daily goals, and announcements• Attended weekly department-wide meetings with department head to discuss department performance and goals

• Research and calculate imaging ATMs that are out of balance daily• Assist ARO to resolve missing cash and dropped cash deposits by researching if imaging is holding the credit or debit• Ensure all outages are sent to their proper accounts to be processed by the retail department• Ensure various logs are updated, completed, and reported to departments responsible for solving customer disputes• Ensure all aging and outstanding items are resolved within a holding period in order to prevent loss• Report all outstanding retail items within specific accounts by extracting and researching data pulled from master file• Complete weekly QC report to ensure the offshore team is resolving accounts and completing reports accurately• Reconcile onsite ATMs by matching withdrawal, deposited and offsetting entries and stamp transactions• Reconcile Vendor accounts by matching, researching and processing offsetting debits and credits

• Log testing defects into Quality Center and Black Knight Financial System tracking log• Attend and participate in daily internal and vendor DRB calls for testing updates • Track test case assignments and record defects in a very detailed spreadsheet • Assign test cases to UAT testers and personnel from different departments around the company daily• Process pass and fail testing reports in Quality Center and Black Knight Financial System tracking log • Audit spreadsheets and Quality Center Test Lab and run end of day reports• Update defect tickets in Quality Center and Black Knight Financial System tracking log after daily DRB call• Create daily detailed defect progress spreadsheet and report it to project vice president and project manager

• Analyzed loan documentation in efforts to effectively resolve errors according to FHA/VA and 5/3 compliance guidelines• Resolved errors and obtained insurability of uninsured government FHA/VA and conventional loans• Sent emails, documents, and made phone calls to the title company and borrower to request correction of specified documents • Updated and documented action taken, progress, and correction of errors in mortgage loan processing software • Imaged and indexed hundreds of corrected documents and correspondence letters into Nautilus virtual imaging software• Recorded action taken to correct assigned loan, status of the loan, and daily production in a very detailed spreadsheet • Assisted with the audit completion of over 7,786 of loan with errors, preparing loans for secondary market • Corrected over 821 errors resulting in the audit completion of 697 loans

• Assisted with the collection of over $500,000.00 in past due invoices • Contacted up to 30 customers a day inquiring payment status on past due invoices • Processed a high volume of invoices ranging from $1,000 or higher • Recorded customer collection touches and payment status for past due invoices in a very detailed spreadsheet • Attended daily department meetings to report previous day productivity and numbers, daily goals, and announcements• Attended weekly company-wide meetings with CEO to discuss company earnings, sales, and goals

• Reconciled more than 70 escalated vendor accounts • Managed and identified root cause of vendor escalation for non payment or over payment • Processed a high volume of invoices ranging from $1,000 or higher• Extracted and analyzed vendor financial data and payment ledgers from JD Edwards Enterprise• Contacted satellite locations obtaining general ledger coding and purchase order compliance to process payment• Created Excel spreadsheets for vendors clarification about unresolved account activity

•Greeted guests and employees in a smiling and welcoming manner•Responsibly Parked and retrieved cars on the guests’ behalf in a timely manner•Assisted with loading/unloading of passengers and luggage•Opened and closed vehicle doors for guests arriving or departing the premise

•Calculated number of samples to pull for inspectors from lots with more than 1,000 parts•Assembled small sample lots by sorting through 1,000’s of parts picking randomly•Assisted inspectors by performing a series of quality control test for any imperfections •Trained new hire on how to calculate and pull samples for inspectors

•Maintained restaurant organization to enhance members’ dining experience•Solved problems by remaining calm and positive in stressful situations and focusing on the solution•Collaborated with staff in a team based environment to achieve fast, efficient and accurate service •Filled customer requests with a sense of urgency according to menu and special accommodations