Dewayne Tolbert Email & Phone Number

El Dorado, Arkansas

Managed multiple priorities in fast-paced environment of a 50 car branch and 100 car branch.Shared best practices for sales and customer service with other team members to help improve the store's efficiency.Reduced and controlled branch expenses by monitoring and following up on receivables and managing employee hours.Screened applicant resumes and coordinated both phone and in-person interviews.Increased total revenue per car 3.7% 2018 YTD.2017 Combined branch revenue of $1.29 Million.Increased total revenue 2016 YTD by 19% ($30,980.59).Customer Satisfaction score over 90% from August 2015 until June 2017 with a region high of 97% for 3 consecutive months.Reached Elite Club Sales Matrix (top 10%) 5 times in the Region.

El Dorado, Arkansas

Exercised dailyTraveledReadStarted an E commerce businessLearned about Investing

El Dorado, Arkansas

Supervised the daily operations of 8 to 12 stores with a total of 60 employees.Transformed underperforming teams into productive, profitable teams.Recruited, interviewed and hired talented individuals who would bring dynamic sales expertise to the organization.Conducted ongoing staff development to help employees achieve growth within their job roles.Administered progressive discipline when necessary to ensure employees were able to improve in specified areas or leave the company when necessary, solidifying the effective team atmosphere.Maintained a safe and hazard-free work environment by implementing all OSHA safety standards.Priced merchandise, stocked shelves and took inventory of supplies.Optimized in-store merchandising, brand presentation and inventory availability and focus.Maximized district sales to achieve goals for fuel and merchandise, increasing revenue year-over-year, including 2010 merchandise sales of $2.82 million; 2011 merchandise sales of $3.11 million; and 2012 merchandise sales of $3.2 million.Conducted training sessions to educate employees on best practices and procedures to increase profitability.Coordinated with other district managers to actualize strategies to improve performance and grow circulation volumes and sales.Managed controllable P&L line items, including inventory, cash and payroll.

El Dorado, Arkansas

Developed quality employees within the call center to take over leadership positions.Strategically scheduled team members to maintain optimal staffing levels at all times.Maintained call center equipment in good working order to maximize productivity.Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs to ensured superior customer experience.

El Dorado, Arkansas

Prepared monthly reports for upper management staff meetings, and demonstrated an ability to plan and prioritize Company objectives.Established, taught, and modeled exceptional customer service Established real-time call management system that handled increasing call volume without adding employees.Determined root causes of issues and solved diverse problems to improve business operations and management.

El Dorado, Arkansas

Investigated and resolved accounting, service and delivery concerns.Liaised with customers, management and sales team to meet customer needs.Determined customer needs by asking relevant questions and listening actively to the responses.